Please enable JavaScript.

Coggle requires JavaScript to display documents.

Test - Coggle Diagram

- - - - Here are your recent tickets -
        ASC-xxxx
        ASC-xxxx
        Show more
        
        Show Me more
        
        Here are all your tickets for past 6 months
        Please select a ticket
        Submit
        
        Submit
        
        Here are the details of your ticket
        Ticket Number
        Status
        Issue Summary
        Category
        Notes:
        There are currently no updates on this ticket.
        
        1 more item...
  - - - James question
        
        Was that helpful?
        Yes
        No
        
        Yes(Create a Rezolved Ticket)
        
        Is there anything else I can help you with today?
        Yes
        No
        
        Yes
        
        No
        
        We appreciate your feedback! Please rate your experience with me today.
        
        2 more items...
        
        No
        
        Require more information
        
        I can get someone to help you. How would you like to proceed?
        Create Ticket
        Connect with Live chat Agent
        Skip/ Continue
        
        Please select the team you need service from?
        IT
        Facilities
        Procurement
        
        1 more item...
        
        Connect with Live Agent
        
        1 more item...
        
        Skip/Continue
        
        2 more items...
        
        Information is not relevant
      - Facilities question
        
        Did that help?
        Yes
        No
        
        Yes
        
        Great! :red_cross:
        
        Is there anything else I can help?
        Yes
        No
        :red_flag:
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
        
        No
        
        I can get someone to help you. How would you like to proceed?
        Connect to Agent
        Create Ticket
        Rephrase
        
        Create a ticket
        
        Please select the team you need service from?
        IT
        Procurement
        Facilities
        
        1 more item...
        
        Connect to Agent
        
        Please select the team you need service from?
        IT
        Procurement
        Facilities
        
        1 more item...
        
        Skip / Continue
        
        Is there anything else I can help you with today?
        
        Please select the team you need service from?
        
        IT
        
        I’m sorry, was I close? Please help me learn by selecting one of the following options:
        
        1 more item...
      - Uncategorized question
        
        Did that help?
        Yes
        No
        
        Yes( Create a ticket in Default Queue)
      - laptop fan has loud noise
        Generic question - uncategorized
        
        Did You Mean?
        Computer audio issue with zoom?
        Share and unshare computer audio in zoom
        None of the above
        Rephrase
        
        None of the above