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SCM, CRM - Coggle Diagram
SCM
Problems: Disruption in the JIT production in an organisation
Poor communication with suppliers for a sudden demand
Centralized communication viewing
Unavailability of real time pricing of components
Difficult to forecast the demand
Step 1: Identify the problems that currently JIT system faces
Step 2: -Collect the data of previous period
-Create a communication channel between different suppliers
Step 3: Make SCM software that specifies to meet the solution for the required problem
Step:4 Implement the solution
Step 5:Monitor the progress and provide the constant feedback
Step 6: Implement the changes
General functions:
-Real time tracking of component prices.
-Quick order service
-Future order requirements
CRM
Problem - Customer aftersales services
Lengthy update process
Paper trails harder to analyze
Sale is concluded
Step-1 Provide an maintenance schedule
Step -2 Scheduled service Reminders
Step-3 Track Service record
Step-4 Alert Consultant to Follow up with buyer