Enterprise Marketing
Goal Setting
Fundamental goal of business is profit (money, goodwill, improved customer relations, etc.)
→ Goal setting uses deadlines & other quantifiable measures to establish short-term and/or long-term objectives.
→ Rules for goal setting:
(i) Goals need to be relevant: they should possess a clear advantage to the business.
(ii) Goals need to be actionable: they should not be vague or abstract & an action plan should accompany them.
(iii) Goals need to stretch us in an achievable manner: they should not be too big or too small.
S.M.A.R.T. Goals
→ SMART stands for 'Specific. Measurable. Attainable. Relevant. Time-Bound.'
→ Specific
A goal should be as specific as possible & should cover the what, why, how, who, and where?
→ Measurable
A goal should have a concrete figure to help us know when we have accomplished it.
→ Attainable
A goal should be realistic and not beyond reach.
→ Relevant
A goal should reflect the current realities and conditions of the business climate.
→ Time-bound
There should be a specific timeframe attached to the goal.
Marketing Strategy
Marketing strategy includes
→ Basic and long-term marketing activities.
→ Formulation, evaluation, and selection of market-oriented strategies.
→ Several strategies and interrelated components called the marketing mix.
Marketing Mix
→ Refers to the ingredients or the tools or the variables which the marketing mixes in order to interact with a particular market.
→ Has four basic components: Product, Price, Promotion, and Place.
Product
→ Is the item being sold.
→ Looks into customer wants & satisfaction, features, usage, appearance, experience, name, branding, distinguishing from the competitors, etc.
→ 4 main components of Product Mix are: Branding, Logo & Tagline, Labeling, and Packaging.
Why Do People Buy A Product?
→ Because it satisfies a generic requirement (example: detergent cleans clothes).
→ However, if products were sold by generic names, it would be difficult to distinguish an entrepreneur's products from that of competitors.
→ To prevent this, people give a name to their products, also known as a brand.
Branding: A Concept
→ Branding word origin—Brandr (Norwegian): to burn.
→ A brand is a name, a term, a sign, symbol, or design, or a combination of the above.
→ Branding, on the other hand, is a process, a tool, a strategy, an orientation where a product is branded to help in identification of the goods or services of one seller or group of sellers and to differentiate them from those of the competitors.
Branding has 3 components.
(i) Brand Name:
Part of a brand which can be vocalized. Example: AsianPaints.
(ii) Brand mark:
Part of a brand which can be recognized but not vocalized. Example: 'Girl of Amul'
(iii) Trade mark:
Part of a brand or the brand that is given legal protection against plagiarism.
Qualities of a good brand name
→ Short, simple, and easy to pronounce.
→ Noticeable, easy to recognize, & remember.
→ Pleasing and impressive when spoken,
→ Adaptable to packaging & labeling requirements and to different media and languages.
→ Linked to the product.
→ Symbolically eye-catching.
→ Contemporary & capable of being legally registered and protected.
→ Not obscene, negative, offensive, or vulgar.
Types of Brand Names
(i) Individual Brand Name:
→ Entrepreneur chooses a different name for each of their products.
→ Example: HUL has 3 soaps: Lifebuoy, Liril, and Lux.
(ii) Family Brand Name/Umbrella Branding;
→ Entrepreneur opts for a company or successful family name for their products.
→ Example: Amul Milk, Amul Dark Chocolate, Amul Buttermilk, etc.
(iii) Corporate Brand Name:
→ Corporate name or logo is used together with a brand name.
→ Example: Tata Agni, Tata Motors, etc.
(iv) Alpha-numeric Brand Name:
→ Uses alpha-numeric words for branding.
→ Signifies the physical characteristics of the product.
→ Example: i10, 120, etc.
Logo
→ Logo is an identifying symbol for a product or business & can be a design, mark, or sign.
Purpose of a Logo
→ Anchors the company's brand.
→ Is the identity of an enterprise.
→ Provides essential information about the company to the customer to relate with the brand
→ The key visual component of an enterprise's brand identity.
→ Shortcut to advertising & other marketing materials.
Tagline
→ A simple, short, and powerful message to communicate the goals, mission, distinct qualities, etc. of an enterprise.
→ Can be in the form of statements, questions, or exclamations.
→ Example: McDonald's 'I'm loving it!'
Packaging
→ Is the key element in assisting consumer goods companies to achieve a comparative advantage.
→ The packaging decisions require concern over the function of the product packaging and its performance in different degrees as well as the aesthetics.
Labelling
→ The display of information about a product on its container, packaging, and/or the product itself.
Intellectual Property Rights
Intellectual property rights are legally recognized and exclusive rights provided to creations of the mind. The law grants owners certain exclusive rights to a variety of intangible assets.
1) Patent
→ A patent grants an inventor the right to exclude others from making, using, selling, offering to sell, and importing an invention for a limited duration in exchange for public disclosure of the invention.
→ Art process, method, or manner of manufacture; substances produced by manufacturing' machine, apparatus, or other articles' computer software, etc. can be patented.
2) Copyright
→ A copyright grants the creator of an original work exclusive rights to it for a limited duration.
→ Can be applied to a wide range of creative, intellectual or artistic forms or work.
3) Industrial design
→ An industrial design protects the visual design of objects which are not utility-related.
4) Trademark
→A trademark is a recognized part of the brand which gives it legal protection against plagiarism.
Price
Price refers to the value put on a product and is the only revenue generation factor among the four Ps as well as a potential demarcation tool.
Price of a product depends on cost of production, segment targeted, ability of the market to pay, supply and demand, and other direct and indirect factors.
Cost-plus pricing method
Manufacturer charges a price to cover the cost of producing a product, plus a reasonable profit.
→ The most common method.
→ Price is based on a manufacturing estimate which is associated a lot with manufacturing tasks, such as focused attention on areas of high cost, determination of likely production costs for new or modified products, and justification of planned capital expenditure.
→ Factors like resources required, their cost, and their usage time are factored into the estimate.
→ (These accounting methods are usually used for depreciation & cash flow analysis when capital-expenditure justifications are being made.)
Penetration pricing method
Price of a product is initially set at a lower price than the eventual market price to attract new customers and is raised later after the desired market share is gained.
→ Works on the expectation that customers will switch to the new brand given the lower price.
→ Marketing objective associated: increasing market share or sales volume over making profit in the short run.
Creaming or Skimming Price Method
Goods are sold at higher prices so that fewer sales are needed to break-even.
→ Employed to recover the cost of investment of the original research for a limited duration.
→ A seller must use other pricing tactics to gain further market share.
Variable pricing method
Permits different rates to be extended to different customers for the same goods or services.
→ Happens often in cultures where dickering is the norm or buyers are allowed to a participating in a bidding situation (auction) or when the customer is buying in bulk.
→ Real estate market also functions with variable pricing and so does street vendor markets.
Advantages
→ Company knows the amount of expenditure increased on the production of a product & hence can add profit margin to achieve desired revenue.
→ Simplest method.
→ The company uses its own data to decide the cost, making it easier to evaluate reasons for escalations in expenses & taking corrective action immidiately.
Disadvantages
→ Does not take future demand into account.
→ Does not take competitor's actions & their effect of pricing into account.
→ Can lead to company overestimating the price of a product—method includes sunk cost but ignores opportunity cost.
Advantages
→ Fast diffusion and adoption—high market rate—edge over competitors.
→ Creates goodwill among early adopters.
→ Creates cost control & cost reduction pressures from the start.
→ Discourages entry of competitors.
→ Can create high stock turnover throughout the distribution channel.
→ Can create enthusiasm and support.
Disadvantages
→ Establishes long-term price expectations and image preoccupations which are hard to change.
→ Ways to rise the price is debated and here are some ways:
(i) gradual raise over a period of time.
(ii) employing a single large increase.
(iii) set the initial price at long-term market price—give an initial discount—go back to the original price.
→ Low profit may not be sustainable long enough for the strategy to be effective.
Advantages
→ Helps the company in recovering research & development costs.
→ Company's strategy can work great if it caters to quality conscious consumers rather than price conscious ones.
Disadvantages
→ Can backfire if close competitors introduce the same product at a lower price.
→ Is not a viable option when there are strict legal & government regulations regarding consumer rights.
→ If the company has a history of price skimming, then the consumer will never buy a newly launched product and rather wait a few months and buy it at a lower price.
Advantages
→ Sellers can use this to move goods or services that have failed to perform as anticipated and get an acceptable recoup.
Disadvantages
→ Can lead to losing other customers who paid full price for their purchases after learning the others got it for lower.
There are four pricing methods, each with its own benefits and drawbacks.
Place
A channel of distribution is the path along which goods move from producers or manufacturers to the ultimate customers or industrial users.
→ The channel consists of producers, consumers, and various middlemen, like wholesalers, retailers, agents, etc.
→ The distribution channel bridges the gap between the point of production and the point of consumption and hence creates time, place, and possession utilities..
A channel of distribution has three flows:
→ Downward flow of goods: Producers—Consumers
→ Upward flow of cash payments for goods: Consumers—Producers
→ Both downward & upward flow of marketing information: New products, uses of existing products, etc. from producers—consumers & feedback, suggestions, wants, complaints, etc. from consumers—producers.
Types of Distribution Channels
→ Distribution channels vary on the middlemen involved. There are four third of distribution channels.
Producer--Customer
→ Direct or zero level channel.
→ Shortest, economical channel.
→ Producer directly sells their products to customer via door-to-door sales, direct mails, and through their own retail stores.
→ Entrepreneur has full control over distribution and performs marketing activities.
→ Big firms selling industrial products of high value and small producers of perishable commodities use zero level distribution.
Producer--Retailer--Customer
→ Indirect; one level channel.
→ Involves one middleman: the retailer.
→ Producer sells their product to big retailers or retailers who bulk buy. The retailers sell the product to the ultimate customers.
→ Relieves the producer from burden of seeking and gives some control over distribution.
→ Producers selling consumer durables and products of high value use one-level distribution.
Producer--Wholesaler--Retailer--Customer
→ Indirect; two-level channel.
→ Most common & traditional.
→ Producer sells their product to the wholesalers, who sell it to the retailers, who sell it to the ultimate consumers.
→ Suitable for producers with limited finance, narrow product line, a widely scattered market, and in need got expert services and promotional support of wholesalers.
Producer--Agent--Wholesaler--Retailer--Customer
→ Indirect; three-level channel.
→ Longest channel; has three middlemen.
→ Producers handle their entire output to the selling agents who distribute the product among wholesalers. The wholesalers distribute it among a number of retailers who sell it to the ultimate customer.
→ Suitable for producers wanting to fully relieve themselves of distribution or for those selling various industrial products.
Distribution Considerations
→ An entrepreneur is required to choose a flexible, consistent, and effective channel of distribution that goes with the marketing policies and programmes of the firm. Cost, sales volume, profits expected, etc. should also be taken into account.
Product-related considerations
→ Unit Value of the Product: Costly product--small distribution; Less costly product--large distribution
→ Standardized or Customized Product: Customized--direct or small distribution; Standardized--long distribution
→ Perishability: Highly perishable--direct or small distribution; Durable--long distribution
→ Technical nature: Technical--direct distribution; Non-technical--indirect distribution
Market-related considerations
→ Number of buyers: Less no. of buyers--direct distribution; Large no. of buyers--indirect distribution
→ Types of buyers: Industrial buyers--direct or small distribution; General buyers--long distribution
→ Buying habits: Credit buyers + good financial position--direct distribution; Credit buyers + bad financial position--indirect distribution
→ Buying Quantity: Small quantity--indirect distribution; Large quantity--direct distribution
→ Size of the market: Specific market area--direct distribution; Scattered market area--indirect distribution
Manufacturer/company-related considerations
→ Goodwill: Manufacturer can open branches--direct distribution; manufacturer cannot open branches--indirect distribution
→ Desire to control the channel of distribution: M. wants to control service levels at the point of sale--direct distribution; M. does not want to control service levels at the point of sale--indirect distribution
→ Financial strength: Strong financial base--direct; Weak financial base--Indirect
Government-related considerations
→ Sometimes, distribution is affected by government laws. For example, medicine manufacturers can only sell medicines via middlemen with relevant licenses.
Other considerations
→ Cost: Less costly and useful channel is favored.
→ Availability: Other channel of distribution needs to be selected if desired one is not available.
→ Possibilities of sale: Channel with possibility of large sales should be favored.
Promotion
Refers to all activities undertaken to make the product or service known to the user and trade.
→ Includes advertising, word of mouth, press reports, incentives, commissions, awards, consumer schemes, direct marketing, contests, and prizes.