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Consumer Satisfaction, Relationships, & Misbehavior - Coggle Diagram
Consumer Satisfaction, Relationships, & Misbehavior
Satisfaction
Post-consumption
Dissatisfaction
Expectations
Normative
Ideal
Predictive
Equitable
Consumption
Transference
Value
Potential Value
Durable Goods
Nondurable Goods
Relationships
Emotions
Bad Emotions
Complaining
Negative WOM
Good Emotions
Staying
Positive WOM
Complainers
Noncomplainers
Switching Behavior
Switching Costs
Consumer Misbehavior
Motivations
Lack of Moral Constraints
Differential Association
Thrill Seeking
Pathological Socialization
Unfulfilled Aspirations
Provocative Situational Factors
Opportunism
Misbehavior
Illegal sharing of software and music
Fraud
Shoplifting
Illegitimate complaining
Product Misuse