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Managing Airlines & Ground Handling Agent - Coggle Diagram
Managing Airlines & Ground Handling Agent
Importance of relationship with stakeholders
Relationship with stakeholders is important as stakeholders plays a vital role in which every engagement and decision made will have significant direct impact
Relationship with airport, grounding handling agents and airlines
For example, an airport requires liaise with ground handling agents to serve the airlines
Factors affecting choice of airport (Airlines' POV)
Fast turnaround & flexibility in fleet planning
Premium yields & partner connectivity
High aircraft utilisation
Peak time slots
Continuous Growth of Airhub
Airport has to look into ways to increase and manage growing terminal passenger handling capacity and runway capacity. Growing terminal passenger handling capacity can boost the country's tourism, economy and aviation hub status.
Importance of Ground Handling Agents
Ground handling cover services required by aircraft while it is on ground and passenger processing service and operations
Categories of ground handling service includes
Catering
Ramp service
Cabin service
Passenger service
Airline flight operations (depends on airline)
Operational indicator for Ground Handlers
Airport operator and airlines impose Key Performance Indicators (KPIs) on ground handling agents to ensure service standards are met while not compromising on safety and security of personnel and equipment, facilities and infrastructure.
Example of KPI
Aircraft push back delay time
Time for last bag off aircraft & 1st bag on belt