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UNDERSTANDING OM - Coggle Diagram
UNDERSTANDING OM
KC 1-6
WHAT
IMPORTANCE
<3 PROCESSES
ORDER FULFILLMENT
RELATIONSHIP
CUSTOMER
SUPPLIER
P/S DEVELOPMENT
TYPES
ORGANIZATIONS
SIZE
SIMPLE
FUNCTIONAL
DIVISIONAL
CONGLOMOERATE
HYBRID
OPERATIONS
MPO'S
CPO'S
IPO'S
V'S
4V'S
VOLUME
VARIETY
VARIATION in demand
VARIABILITY (customize)
5V'S
VISIBILITY
DENTIST (part of the service)
SERVUCTION
MODEL
RELATION 4/5V'S effects on SVM
OQ/OW/IPO
MKT STRUCTURE
& SEGMENTS
Influence of the mkt and link over <3 processes
OW'S-> STRATEGIES
LEAN
WASTE
LOW-COST
AGILE
MASS
PROCESS TYPES
ERAS
LAYOUTS
LIFE CYCLE
PRODUCT
SERVICE FIRMS
WHAT
IMPORTANCE
EVERYWHERE
VITAL
SUCCESS
DAILY-BASIS
DEFINITION
TRANSFORMATION
PROCESSES
INPUTS
OUTPUTS
P/S
SYSTEM
OUTCOME
PROCESS
EXPERIENCE
INPUTS
COMBINATION
MATERIALS
STAFF
FACILITIES
CUSTOMERS
EQUIPMENTS
TECHNOLOGY
OUTPUTS
COMBINATION
EMOTIONS
S/P
BENEFITS
JUDGEMENT
PERCEIVED Value
:<3: PROCESSES
ORDER fulfillment
SUBWAY // 9R
PLANNED
EXECUTED
FULFILLED
RELATION
CUSTOMER
RYANAIR // EMIRATES
ENGAGES
BEFORE-DURING-AFTER
SUPPLIER
DEALS
SUPPLY CHAIN
P/S DEVELOPMENT
NOKIA
NEW
SUCCESSFUL
LONG-TERM
HOW is OM being carried out
<3 BUSINESS COMPANY
HILTON // HOSPITAL
ORG. DESIGN
COMPLEXITY
FORMALIZATION
CENTRALIZATION
HIERARCHY
WHAT
WITHIN OPERATIONS
CHARACTER OF THE BUSINESS
TYPES
ORGANIZATIONS
SIMPLE
DIVICAT
FUNCTIONAL
DEPARTAMENTAL
DIVISIONAL
DECENTRALIZE
CONGLOMERATE
IKEA
HYBRID
HOSPITAL
MIX
OPERATIONS
MPO'S
MATERIALS
PROCESSING
MANUFACTURING
CPO'S
SERVICES
IPO'S
SERVICES
FACTS & DATA
REAL-TIME INFO
COMBINATION
DIFFERENCE
PREDICTABLE
INTANGIBILITY
HETEROGENITY
EXPERIENCE
PERISHABILITY
STORE
SIMULTANEITY
PART
EXAMPLE
HEAD OFFICE
HHRR
€ & ACC
SALES & MKTING
OM
MANAGER
PROCESS DEVELOPMENT
PRODUCTION
QUALITY
MAINTENANCE
SUPPLY CHAIN
HOW- WAY
WHAT
FLOWS through
OQ/OW/IPO
CUSTOMER :silhouette:
perspective
CRITERIA
DECIDE
CONSIDER
SUCCESSFUL
ORDER
WHEN
WINNER
DISTINGUISH
NEED
IPO
OW
EX OW/OQ
DIRECTLY
FAST
:smiley:
RANGE
MUTLICHANNEL
S. CHAIN
DIRECT DISTR.
CONCEPT
OQ
REQUIRED
CONSIDERED
MINIMUM
STANDARDS
OW
DIRECTLY
CONTRIBUTE
:
BUSINESS
:
REASONS
SUCCESS
IPO'S
HOW
OW'S
PERFORM
FOCUS
CHOICES
COMPETITIVE
CHOOSE
IPO
COST
EX
RYANAIR
LIDL
ITEMS
SELLING price
RUNNING cost
VALUE added
MANUFACTURING cost
CONTROLLED
CHEAP P/S
OW
QUALITY
EX
ETHIAD
ROLEX
OQ
MIN. STANDARDS
OW
ITEMS to distinct
PERFORMANCE
DURABILITY
VALUE X €
PERCEIVED Q.
SWATCH
CONSISTENCY
RELIABLE
FEATURES
EXTRA
DEPENDABILITY
EX
AMAZON
ABILITY
BEING
RELIABLE
TRUSTWORTHY
OW
ITEMS
SCHEDULE
adherence
DELIVERY performance
COMMITMENT
PRICE perf.
AGREED
PROMISES :check:
SAFETY
FLEXIBILITY
EX
APPLE
P/S
PERFORMANCE
NEW
DEMAND
VOLUME
QUICKLY
OUTPUT
Quality
RANGE
HOMEBASED
DELIVERABILITY
CHANGES
COVID OPENING HOURS
MIX
WIDE RANGE P/S
SPEED
EX
H&M
ITEMS
DELIVERY
SPEED
FREQUENCY
PRODUCTION
speed
QUOTE
generation
TIME
ASKS
PRODUCED
BASED
EFFICENCY
TIME & COST
EFFECTIVITY
EFFECTS
EACH OTHER
EX
ERROR-FREE (Q)
MARGINS (C)
RELIABLE (D)
FLEXIBILITY
CHANGE
SPEED
EFFECTS IPOS
7*H
IPOS? FOCUS
OW'S
APPLICABLE
COST
QUALITY
DEPENDABILITY
FLEXIBILITY
SPEED
LINKED 4/5V'S
VOLUME
SCALE
CUSTOMERS
STAFF
VARIETY
SIZE
Nº PROCESSES
VARIATION
in demand
DAY
SEASON
HOUR
VARIABLITY
VERY HIGH
VISIBILITY
VERY HIGH
MKT STRUCTURES & SEGMENTS
COMPETITIVE
OW
COMP. ADVANTAGE
OQ
EXIST
INTERNAL
IPO'S
QUALITY
DEPENDABILITY
FLEXIBILITY
SPEED
COST
EXTERNAL
MKT
STRUCTURE
TYPES
PERFECT
competition
LARGE
PRODUCERS
IDENTICAL
PRODUCT
:red_cross:POWER
PRICE
EASY
ENTER
MONOPOLY
1
UNIQUE
IMPOSSIBLE
COMPLETE :star:
POWER
MONOPOLISTIC
LARGE
EASY
HIGHLY SIMILANT
BIT POWER
EX
UEBOOM
OLIGOPOLY
FEW
HARD
PRODUCT
IDENTICAL
OIL
DIFFERENTIATED
AUTOMOBILE
'+ COMPLICATED
OPERATE
MUTUALLY INTERDEPENDENCE
STRENGTH
B/S
POWER
COMPETITION
PRODUCT
DIFFERENTIATION
EASY
ENTER
LINK :<3:
PRODUCT
Differentiation
SUPPLIER
DEVELOPMENT
:
COMPETITION
FULFILLMENT
BETTER
KNOW
DEAL
KNOW
WHAT
V'S
VOLUME
VARIETY
VARIABILITY
VARIATION in demand
VISIBILITY
HOW
I.P.O
COST
QUALITY
DEPENDABILITY
FLEXIBILITY
SPEED
EX
BOUTIQUE
PERFECT
WHAT
VOLUME
DIFFERENTIATE
VARIETY
VARIABILITY
HOW
DIFFERENTIATE
QUALITY
7*H
OLIGOPOLY
WHAT
VOLUME
VARIETY
VARIABILITY
VISIBILITY
VARIATION in demand
HOW
FOCUS (OW)
COST
TARGET MKT
QUALITY
ADDED VALUE
OQ
SPEED
DEPENDABILITY
FLEXIBILITY
BOTH B2B & B2C
INTERDEPENDENCE
CUSTOMER-FOCUS
:<3:PROCESSES
CUSTOMER
SUPPLIER
P/S DEVELOPMENT
O. FULFILLMENT
SEGMENTS
B2B
GEOGRAPHIC
RELATED TO
SPEED
FLEXIBILITY
PERFORMANCE
PRIORITIES
DURABILITY
ASESTHETIC
POWER
LARGE
B2C
DEMO
GEO
PSYCHO
LIFESTYLE
BEHAVIOURAL
PROCESSES
EVOLUTION
ERAS
CRAFT
MIDDLE AGES
BEFORE I.R
CUSTOMIZED P/S
SMALL BUSINESSES
TYPES
SIMPLE PROJECT
HAIRDRESSER
JOB SHOPS
AUTO-REPAIR
BATCH SHOP
WINE-MAKING
MASS
AFTER IR
TYPES
PRODUCTION
COMPLEX
SKYSCRAPPERS
BATCH
STANDARIZED
JOB SHOPS
MECHANIZED
ASSEMBLY LINE
FLOW PRODUCTION
END-PRODUCT
CARS
FLOW PROCESS
CONTINUOUS
PRODUCTION
GLASS MANUFACTURERS
STRATEGIC
DEMAND
REACT MKT
MASS PRODUCTION
SPECIFIC CHOICES
TYPES
LEAN Production
INTERNAL
AGILE Manufacturing
ability REACT mkt CHANGES
EXTERNAL
MASS Customization
CHOICES
INDIVIDUALS
INNOVATION & CONTINUOUS
IMPROVEMENT (CI)
IMPROVE
QUALITY
LINKED
V'S
OW'S
OQ'S
CHOICES SERVICES
FRICTION
VOLUME
VARIETY
EXTRA
STRATEGIES
UBIQUIZATION
DEF.
DISTRIBUTE P/S
EVERYWHERE
COVERAGE
VARIETY
VOLUME
EX.
GLOVO
VENDING MACHINE
SERVITIZATION
DEF.
EXTEND
Services
EXTRA VALUE
EX.
SPMKT
RECIPES
APP
LOYALTY
LAYOUT
HOW?
5V'S
CAPACITY
POSSIBLE
DEAL
CUSTOMERS
MATERIALS
TYPES
HYBRID
FIXED POSITION
RESOURCES
COME TO Service
EX. HOSPITAL
TYPE: SIMPLE PROJECT
PROCESS Layout
GROUP RESOURCES
EX. X-RAY
TYPE: JOB SHOP/ BATCH PRODCUTION
PRODUCTS Layout
SEQUENCE
TYPE: ASSEMBLY LINE / MASS
CELL
DISTRIBUTED
CUSTOMERS
MATERIALS
PRODUCTS
ISLANDS
EXPERTISE CENTERS
TYPE: BATCH/ MASS
OW'S-> STRATEGIES
RECAP
OW
SATISFIERS
:check: :smiley:
:green_cross: NO :(
OQ
DISSATISFIER
:green_cross::(
STRATEGIES
LEAN production
5 PRINCIPLES
VALUE
DIRECTLY
INDIRECTLY
:red_cross:WASTE
OWs
-COST=+PROFITS
QUALITY
:<3:
FULFILMENT
RELATION
DEVELOPMENT :red_cross:
LEADS
SHORTER
processes
:fire:
PRODUCTS
TOOLS
S.CHAIN MGMT
NECESSARY FOR P/S
J.I.T
WHEN WHERE HOW
5S
STANDARIZATION
MARGINS
EX: TOYOTA
LOW-COST
EX: EASYJET
OWs
DEPENDABILITY
TIME ADHERENCE
COST
HOW?
VOLUME
VARIETY
VARIATION
VARIABILITY
LINKED
LEAN
+VALUE / :red_cross:WASTE
AGILE
EX: ZARA
SUPPLIERS
EQUIPMENT
EXCLUSIVENESS
IT: communication
UNPREDICTABLE
changes
QUICK
:green_cross:CONTROL
OWs
FLEXIBILITY
SPEED
:<3:
INTERDEPENDENCY
SUPPLIERS
DEVELOPMENT
FULFILLMENT
MASS customization
EX: SMART
MODULES
AIMS
:check:DELIVERY
MASS
OWs
FLEXIBILITY
AGILE
COST
LEAN
SERVICE EX.
LEAN
HOSPITALS / HOTELS
LOW-COST
MCDO
AGILE
ING
MASS
SUBWAY
LIFE CYCLE
PRODUCT
RELATIONSHIP
APPROACHES
AWARE
UR STAGE
WITHIN / OUTSIDE
STAGES
INTRO
DESIGNED
IP
AGREEMENTS
SUPPLIERS
INVESTORS
FLEXIBILITY + QUALITY
GROWTH
'+ PROFESSIONAL
'> MARGIN ERROR
QUALITY MGMT
SPEED + QUALITY + DEPENDABILITY
MATURITY
MAXIMIZE
EXCELLENCE
EFFECTIVITY
LARGER SCALE
TRUSTWORTHYNESS
COST + DPEENDABILITY
SATURATION
SALES
INNOVATE
REDESIGN
DECLINE
REVISED P.
CUSTOMER
NEEDS & WANTS
SERVICE FIRM
STAGES
ENTREPENEURSHIP
CONCEPT
WORK
OWNER
EXPERTISE
SKILLS
EXPERIENCE
(MSR) MULTI-SITE
Razionalization
DEFINING
POLICIES
PROCEDURES
TECHNOLOGY
STANDARDS
OP. ACTIVITIES
AMBITION
EXPAND
GROWTH
IDENTICAL UNITS
ACROSS MKT
QUICKLY
:smiley:INVESTORS
COMPETITORS
BEST SITES
FUNCTIONAL
SPECIALISTS
HHRR
MKTING
FINANCIAL
MATURITY
ASSURING
BRAND STANDARDS
OPTIMAL PROFITABILITY
DECLINE
STOP
REINVENT
OM
STRATEGIC FOCUS
'> UNITS COST
MATURITY
CONCEPT DEV.
ENTERPRENEURSHIP
WORK ORG.
OWNER
COST CONTROL SYSTEMS
PRODUCTION SYSTEMS
QUALITY
SOP
SERVUCTION model
SERVICE MKTING AND
OPERATIONS Tool
OPERATIONS
COMBINATION
SYSTEM
EXPERIENCE
TRANSFORMATIONAL
inputs
ASSETS
PHYSICAL
TERRACE
HUMAN
STAFF
INPUTS
MATERIALS + INFO
PROCESS/EXP
BACK/FRONT
CUSTOMERS
OUTPUTS
:tada:NIGHT OUT
:check:MANAGE
RELATION
CUSTOMERS
PRODUCTION
TRANSFORMATIONAL
:check:EXPERIENCE
IMPACT
PHYSICAL
HUMAN
DEF.
SERVICE
PRODUCTION
S. SYSTEM
ASSETS
PERSONNEL
EQUIPMENT
BACK
MPO'S
INVISIBLE
FRONT
CPO'S
VISIBLE
LINK
HELP OM
BUNDLE benefits of
PHYSICAL environment
ATMOSPHERE & EXPECTATIONS
STARBUCKS
PROCESSES
INFO
PROMISES & EXPECTATIONS
SUBWAY
CUSTOMERS
FORMALITY & CONTRIBUTION + OR -
SOCIAL MEDIA
STAFF
INTERACTION, CREDIBILITY & TRUST
MCDONALDS APP
BALANCE
4/5V'S
EFFECTS ON SM
V'S
ANALYSIS Tool
VOLUME
COLA
VARIETY
CINEMA
VARIATION in
demand
RESTAURNAT
VARIABILITY
VIP AIRLINE
VISIBILITY
DENTIST
4V'S
VARIABILITY
CUSTOMIZED
TAILOR-MADE
STANDARIZED
VISIBILITY
HIGH
SHORT waiting tolerance
PERCEPTION
HIGH UNIT COST
LOW
DELAY between production and consumption
LOW
UNIT COST
CONTACT
STAFF :
