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How technology could improve the orientation process at Cascade…
How technology could improve the orientation process at Cascade Sustainable Energy.
Key Problems
3: Don Katz did not review vendor solutions for the Orientation Options analysis document.
What is the consequence?
The vendor solutions can not be considered or understood. There is no way to compare all solutions if the vendor solutions are not reviewed.
How did it impact the IT group?
Reduced the work load when creating the Orientation Options Analysis document.
How did it happen?
Don Katz believes improving the current solution is the best idea.
Don Katz made a decision not to review the vendor solution.
Why does the problem exist?
Don Katz believes that the project is not a priority and wants to minimize resources spent on it.
What is the cause?
Prioritization
Time and resource constraints
2: The orientation process upgrade project is not well documented.
How did it impact the IT group?
Made everyone involved in the projects job harder.
What is the consequence?
Hard to find information about the project and hard to work on the project.
How did it happen?
Lack of structure and leadership.
Not enough time or resources.
Why does the problem exist?
No clear plan for the project and no document process.
What is the cause?
Poor communication
Lack of interest or belief in the project.
1: There is no clear project sponsor for orientation process upgrade project.
How did it impact the IT group?
Revisited the same project multiple times with not enough resources or time to accomplish anything.
What is the consequence?
The project has been continually stopped and restarted
How did it happen?
Upper management has not decided to champion the project and push for it.
Not clear who the projects responsibility falls on.
Why does the problem exist?
The project is not a priority for upper management.
What is the cause?
Other priorities.
Lack of strong leadership.
Possible Solutions
Implement new vendor solutions
Pros
Potential to solve problems.
Updates and support can be handled by a third party.
Cons
Could be expensive and will have to convince management.
Employees will have to be trained on it.
Update all or some of the 4 existing programs
Cons
Lots of development work.
Solution will be complicated to document and mantain.
Pros
Familiarity with problems.
Software is already accounted for.
Next ERP Release
Pros
Cost Effective
IT and HR are already familiar with problems.
Cons
Software is proven to not be effective.
It does appear to be interested in taking on or prioritizing the project.
Stakeholders
Maggie Franklin
VP of HR
Ryan
CIO
Don Katz
Ryan's boss Nick
Cascade Sustainable Energy
Cascade’s ERP vendor
Other Solutions Vendors
Employess
HR
Relevant Facts
A project to improve the orientation process already exists.
Orientation Options Analysis document has been created
Don Katz is in charge of the IT team that would work on solutions.
No progress is currently being made on the project.
Maggie Franklin is Ryan's HR contact.
VP of Human Resources and CIO have held meeting on improve the orientation process and agreed to review options.
Don Katz did not review vendor solutions suggested by VP of HR.
The orientation project has been continually stopped and restarted
Timeline
6th?
Ryan meet with Maggie and discussed finidings.
What happens last?
Ryan and Maggie decide to do an RFP.
5th?
Ryan meet with Don.
4th?
Ryan contacted Don Katz and obtained report.
3rd?
Ryan meet with Maggie learned about project and report.
2nd
Ryan meet with boss Nick and gained approval for investigating orientation project.
What happens first?
Ryan atteneded orientation.