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Wasfaty - Coggle Diagram
Wasfaty
Patient Rights &
Process and procedures
in case of medication not available
in case of System not working
in case of pharmacist misbehavior
in case of there are no pharmacy near to you
in case of you don't like the trade drug
in case of having error in data or information
in case of partial dispense
in case of your are or your have older need to dispense Drug
in case of needing a refill before the time of refill
in case you lost your medication or it's damaged
in case of opening a ticket with no response
in case the pharmacist refuse to dispense the medication
in case the call center not answer your call
in case call center not answered and no one call you back
in case the SMS not received
in case the patient have disability
Power of Wasfaty
Medication Demanding
24H support
Numbers
Number of branches
Number of PHCs & Hospitals
Number of Pharmacy chain
Number of patients
Number of the supported patients (Call center)
Medication Generic & Trade
Health Service providers
E-prescription
Free Medication
multi options on trade level
preventing medication error
Patient history for physicians
Connecting physician with pharmacist for batter communication
Escalation process
Inspections visits to pharmacies for QA
Free drug using consultation
Monthly demand update for pharmacies and suppliers
Home delivery
Dispensing any time any where
Challenges
Difference between public and private
Shortage of drug availability
Inaccurate Messaging form pharmacist
Directing Patient to another pharmacy
Regarding the system status
Regarding the availability
Regarding the Home delivery
Convincing patients to purchase medications on cash
Limiting Dispensing Hours
Some Pharmacist Misbehavior
International Supply chain issues
Peek hours
No historical demand form health providers for drug
Remote area (lack of pharmacies and distribution)
Messages
1- Introduction about Wasfaty
2- Power of Wasfaty
3- Patient Rights & Process and procedures
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