Unlike many continuous quality improvement programs, the implementation of standards, such as the ISO 9000 standards, do not expire, but are dynamically renewed, managing to maintain maximum quality levels permanently.
ISO 9000 Certification, for a given company, does not mean the total elimination of failures in its internal processes, but it does offer effective systematized methods and procedures to determine the causes of the problems and then correct them and prevent them from happening again.
Significant components:
- Quality of Products and Services.
- Costs.
- Flexibility.
What is a Norm?It is a document established by consensus and approved by a recognized body, which provides, for common and repetitive use, rules, guidelines or characteristics for activities or their results aimed at achieving the optimal level of order in a given concept (ISO/IEC Guide 2:1996)
ISO 9000 STANDARDS
The family of standards first appeared in 1987 and was extended from 1994.
The main standard of the family is ISO 9001:2000
Binding standard to the previous ISO 9004:2000
Technical Committee 176 (ISO/TC 176) was formed in 1979, became effective as of December 15, 2000 and replaces the 1994 version which is effective until December 14, 2003.
The 1994 version of ISO 9000 is a series of standards that are mainly divided into guidance standards and contract standards.
The new version of the ISO 9001 standard aims to be less extensive, more understandable and with an orientation towards the global performance objectives of the organization.
The requirements established in the Standard are complementary, not alternative, to the technical requirements of the product or service.
Main benefits for companies when implementing these standards:
- Reduction of rejections and incidents in the production or provision of the service.
- Productivity increase.
- Greater commitment to customer requirements.
- Continuous improvement.