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Customer Service Training - Coggle Diagram
Customer Service Training
Kick-off session
GM
Employees
Follow-up Sessions
Monthly
Practice topics from the month before
Assignments
Journaling
Training Sessions
Skills
Simulations
Performance Appraisal integrations
Quarterly checkins with employees
Potentially use a book
Customer Feedback
Program Elements
Pone etiquette
Can do attitude
Resilliance in the face of pbjection
Upselling
Can do -rather that I can't
Reading the customer
Showroom etiquette
Walking the customer to the appropriate party