Please enable JavaScript.
Coggle requires JavaScript to display documents.
Ops Comms - Initial Findings - Coggle Diagram
Ops Comms - Initial Findings
Support Hub
Set up new user on portal
Timesheet Queries when re-submitting
PAYE
What to do in the event that a new placement needs to be added
Agency autonomy not documented on SH
VAT on Umbrella placements
No video to help candidates log in/ activate timesheets
Emails
Weekly/ Monthly Comms
Software Updates
Automated emails for CS
Onboarding Comms
IC emails - It doesn't fully explain to TSA that a TS needs to be submitted to them, for them to then receive the link to timesheets (then its the whole password thing again)
It doesn't say to the contractors they need to set up their own password in welcome email
Link to online TS' being questioned by manual candidates
FAQ's
Adding new agency user to portal
#
link to timesheets.sonovate.com
Making updates on placements eg. adding TS authoriser
Resetting password -
https://timesheets.sonovate.com/passwordreset
Agencies not sure what they can and can't do on the portal
Client TS log in no video
Misc.
Bank holiday deadlines 2023
2023 monthly timesheet deadlines
Customer requirements
Onboarding new staff that the client may have and provide content for them to learn the system.
Articles? different terminology