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Refund/return classification - Coggle Diagram
Refund/return classification
Due to Quality reasons
Expensive parts replacement
Battery repair
Defective product
Poor performance
No needed technical instructions
Due to logistics reasons
Quantity mismatch
Model mismatch
Damage during transport
Long delivery from the US warehouse
Long delivery from manufacturing
Tracking issue
Partial Refund/Return
Warranty: payment for part replacement (ordered from China)
Warranty: payment for part replacement (ordered by client)
Promotional price refund
Warranty: payment for service center
Payment system issue: overcharge
Removing extras from order
Chargeback (client opened dispute through his bank)
Due to Delfast publicity
Bad impression due to YouTube videos
Bad reviews on Social media groups
Personal bad reviews from bike owners
Improper marketing
Other Refunds/Returns reasons
Buyer remorse
Health issues
Family issues
Found cheaper bike
Missed sale day (ex Black Friday)
Will use money for something else
Do not accept refund/return fee
No authorized service centers in the US
Due to sales process
Misinformation from sales person
Can't get promotional price
Payment system issue
Low credit level to pay monthly
High price, changed mind