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Values & Behaviours, UNMATCHED, KINDNESS, LEGENDA yellow = ETF staff…

- - - - -Apologize when needed
      - -Be quick in recognizing our failures
- - - - be curious : ask frequently questions
    - - look for complementaries with other peers
    - - Be critical, honest and specific
      - Challenge behaviours which do not support our values
      - Speak up when we have concerns about the quality of our work and servicesl
- - - - -we walk the talk
    - - -take care of each other
      - Behave towards others as you would like them to behave towards you
    - - we do not dominate speaking time in meetings, tone of voice, we listen – not just speak up
      - Speak up for those who do not express themselves. For strong colleagues, this can have the opposite effect.
      - Have the courage to speak up and support others
      - we assert our right to feel free to speak, to be heard and to ask for clarity, advice and support
- - - - Keep our skills up to date
    - - Listen and act upon
      - Accept failure and feedback: learn lessons and change
      - Respond politely and timely to requests of internal and external customers
    - - Transparent communication
      - Knowledgeable decision-making
      - Respect roles