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Evaluation of an E-Training Program. - Coggle Diagram
Evaluation of an E-Training Program.
The Evaluation of an E-Training Program
Full Evaluation
Immediate Evaluation
Efficacy Evaluation
Efficiency Evaluation
What is evaluated
Action planning and design process
Implementation process
Transfer of Competencies
Immediate Evaluation
measure all competencies
Efficacy evaluation
definition process (design), skills developed (delivery), transfer of skills (transfer)
The objectives of the training action have been achieved, due to the training action
Many more questions must be answered, all aimed at knowing if the training action really "satisfied" the needs of the trainee.
Profitability evaluation
It is complex to measure but it is mandatory to measure it
Difficult to set criteria
Is the training action effective?
The investment is profitable
Methods to isolate effects of training on results
Control groups (one that participates in the action and one that does not)
Analisis de Tendencias
Estimates of the participants themselves
Estimates of the contribution of external factors
Other sources: senior management, customers, external experts, collaborators
Calculation of profitability (ROI)
during planning
Action completed
Choice of an Indicator: Relevant
Moderate cost. reliable. Acceptable
Reduced Number
Multi-temporary
Hard Indicators
soft indicators
Convert results into economic value. Measurement Indicator
Set its current value
Set your unit value
Set target measurement level
Calculate the total amount
Profitability Indicators
RCI (Cost/Income Ratio)= Income produced/Costs (ideal greater than 1)
ROI ( (Revenue - Costs)/costs) (ideal greater than 0)
Amortization Time: Costs/Income per month
Efficiency Evaluation
Measures optimal process management
Measure action design, delivery, and action
Design evaluation
Cost evaluation
Facilitates: decision making and profitability analysis
Plan: systematic collection (takes time), see indicators and estimates,
Usual indicators: Cost/Hour, Cost/Attendant, Cost/Hour/Attendant
Optimize resources
Outsource parts of the action
Reduce dedicated hours, without losing quality