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Knowledge (01) Understanding audiences and effective methods of engagement…
Knowledge (01) Understanding audiences and effective methods of engagement
Knowing our audiences
What works and what doesnt
Experimenting with new things, that are safe for us to trial on regular audiences.
We know what they like, what events/genre's of music that are successful in numbers
Highlights in ticket sale numbers
Understanding audiences
Communication
Surveys
Open meetings/discussions
Customer feedback
Best way to engage them
Regular customers who know us and the venue, so will feedback, comment to us directly.
Methods of engagement
Social media
Twitter
Facebook
Instagram
Trip advisor reviews
Posting on our platforms at specifially targeted times to fit with best times for audiences to engage with them.
Highlights in social media interactions