Consumption - Cloud Licence Consumption (%)

Solution type

change management challenges

number of years as customer

ticket resolution time

ticket volume

Size of the organisation - T shirt size

Account manager- Manager Utilization (%)

performance related issues - Hana dB takes 1 hour to process 1GB of data

Adoption - Deployed ACV

time to value

solution type

Account manager

Industry type

Industry

implementation services like PE, pref success, Partner eco, partner prime

organisation size

customer NPS - usually reactive and we get less data

unfinished transaction/ bounce rate - there must some tracking for this

MU - in connection with regulation

communication cadence

Time taken per transaction for example -order creation

Outage rates

Number of billed hours/ day

Upsell/Attach - Custom with ML

Number of years as customer

CES

Market unit - Regulation

innovation index

Education programme possible solution

Type of project / customisation level

change management - Early adopter support feedback
can vary for restricted and un restricted

customise messaging or communication based on their profile. customer group specific implementation specific implementation support

best practice sharing and ideal cadence set up proactive feedback to an account manager who hasn't connected with the customer for long

Shelfware reasons, cancelled reasons- HPI

Early adopter feedback