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refunds :red_flag: complaints :!?: compenstations :red_flag: - Coggle…
refunds
:red_flag:
complaints
:!?:
compenstations
:red_flag:
PRODUCT RETURN PROCESS
customer must prove that the item was purchased at the particular store
having a receipt, an invoice or a bank statement in mandatory
customer's request to return a product must be verified
clothing items need to have the tags and labels stil on
the original packaging has to be intact
create a formal return request
ASKING FOR A REFUND FOR THE PRODUCT
write explanantion why you want a refund
describe in detail any defects or damage to the product
include details about the item (the prize and when it was purchased)
express your hope for a positive response to your request
use formal and polite language
claim compensation if the product is damanged
COMPLAINING ABOUT THE SERVICE or a PRODUCT - useful phrases to state the problem
There must have been to be a mistake
I am afraid there has been a mistake in the orders
I'm sorry to say/write this, but the waiter's behaviour was unaaceptable
I must infrom you that the item I received is damaged
I'm afraid I must compain about the service...
Never have I experienced less professional service/ attitude
I think you may have sent me the wrong order
COMPLAINING ABOUT THE SERVICE or a PRODUCT - useful phrases to ask for action
Is there any chance you could help me with...?
Would it be possible to reimburse...
Could you please redirect my call to the manager?
Could I please speak to the manager?
Is there any chance to get full refund...?
I'd like to ask for compensation for...