Please enable JavaScript.
Coggle requires JavaScript to display documents.
Assisted Channel Customer Profile - Coggle Diagram
Assisted Channel Customer Profile
Customer Overview
View
Customer Profile
View
Change Customer Data
Name
Address
Date Of Birth
Customer Account
Products, services & VAS
Orders/ Tickets
Create SR
Telesales
add new supplementary line
Port Out cancellation
Port-In or Register new line
Pre to Post migration
adding component rebate or data add on
CoBP
Device: sales, cobp, contract
device bundle contract extension
Interaction History
Log Interaction
View Previous Interactions
Device
Device Model, IMEI Number
Device Contract: type, contract start & end date
General
SARA 3.0 Termination Process
View Customer Profile
Usage history
Plan, supplementary/principals lines
recommended offer
CoBP
Device Bundle
Rebate
Data Add-On
CLVM Admin Access
Configure Offer Tree / Matrix
Reports
Groups