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NEG - Coggle Diagram
NEG
Labels
Let them be seen or heard
I hear you
"It Seems Like"
"It Sounds Like"
Their top 3 Concerns
Respect
Get what they want
Control
Ways to say NO without saying NO
How am I going to do that....? "Get the car in 60 secs?"
How am I am going to explain to my accounting Department that we are not going to get paid for CO#02
"The Last Impression is the Lasting Impression" [NO MATTER WHAT]
When the Battle of the last word is negative it is a cheap shot.
Empathy
I can see you are upset
I feel bad for you is sypanthy
Summarize their view Point
Then make your point
Make them Say NO
Have you given up on ......
Emotional Anchoring
"You not gonna like what I have to say"
This is not working for me
The problem is that i like working with
But for now I am gonna walk away to preserve the future relationship [a bridge of the futrue]
8 Mile them
Says the things they are thinking
Address the Negatives
Defuse by Negative by starting with it
"People make decisions on what they care about"
Mirror
Dont say "Why" but say "What"
FEAR OF LOSES