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Emotional Labour - Coggle Diagram
Emotional Labour
Alienation
Emotional Labour
Arlie Russel Hochschild
1983
The Managed Heart: Commercialization of Human Feeling
Flight Attendant
Emotional labour
Emotional work
Service & Deep acting
Surface acting
Emotional labour and employee burnout in luxury hotels
"performed by faking emotion"
Deep acting
Emotional labour and employee burnout in luxury hotels
"managing felt emotions to be 'authentic'
Case Study
Sectors
