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WEEK 7:COMMUNICATION, COACHING & CONFLICT SKILLS - Coggle Diagram
WEEK 7:COMMUNICATION, COACHING & CONFLICT SKILLS
COMMUNICATION PROCESS
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EFFECTIVE COMMUNICATION - involves the ability to transmit & receive information with a high probability that the intended message is passed from sender to receiver
sharing of information between individual/groups - reach a common understanding (to accomplish organisational goals & objectives)
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PARAPHRASING
process of having the receiver restate the message in his/her own words to ensure that communication has taken place
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COACHING
GUIDELINES
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make feedback timely, yet flexible
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ATTRIBUTION THEORY
explain the process managers go through to determine the reasons for effective/ineffective performance & deciding what to do about it
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