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20th Jan 2022 - Coggle Diagram
20th Jan 2022
Qs
Do you get an annual statement in the post free of charge?
intrim statements / balances
Do they offer online statement access to check latest loan balance? (if not yet, is this likely to happen)
How many people work on the Customer Service telephone team for customers?
When's the best days / times to call?
What days/times do they tend to be most busy?
Contact options
Send files secure way.
Someone else move in?
Speaking to someone / acc verification?
Repayments process / inform them
Gas boiler paperwork?
In office / remote or hybrid?
more2life
Wayne
Preston
Letter of authority // or on the phone
Occupiers waiver form
How long stay there for
Responsbile Lending
Letter of authority
Graham