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Faye Goals 2022 - Coggle Diagram
Faye Goals 2022
Improve EIAH profitability (EIAH revenue - clinical salaries) by 20% by December 2022
Nurse training and support (YF) - train 3 nurses in surgery, training goals?
Increase hospital capacity and number of emergencies (i.e. less turned away) - DM role development (YF); hospital/AEC meetings, case time allocations
Improve COGS (Ivan)
Increase number of surgeries - review days, booking flow, estimate guide
Develop standards report and effective working equipment, reduce nurse admin (Rachel)
Work with finance/HR to develop strategic shift planning - e.g. 5 vet days --> more consults loading system
Paolo projects ("low hanging fruit") - e.g. dentals, vaccine reminders
Price rise
FC to do more ultrasounds - need more training; generate $40k revenue?
Develop monthly EIAH report for partners
Increase GROUP vet officevibe to >7.0 for 75% of 2022 with >60% participation
Engagement activities quarterly
Increased feedback (group and individual)
Monthly check ins with every vet
Presence on floor (hours per day?)
Hand over admin heavy tasks to someone else e.g schedule, etc.by June 2022
Improve GROUP vet performance (measured vet clinical salaries: revenues) by 10% by December 2022
Monthly vet performance discussions (with DQ and NS)
Veterinary performance report for partners
Focus on 5-6 high performers to improve performance by 5% (with DQ and NS)
Focus on 2-3 poor performers to improve performance by 15% (with DQ and NS)
Improve EIAH NPS score to 60 for 3 consecutive months by December 2022
Communications training (Vets, Nurses, CS)
Vet to review project
M&M/Client comms rounds
Hospital case allocations/rounds sheet/nurse rounds