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The GM and the Work Environment - Coggle Diagram
The GM and the Work Environment
GM’s Role in Organizational Culture
Seek regular feedback from employees
Create an environment that employees want to work with
Guide and create conditions for employees
Show appreciation for a job well done
On-Boarding and Off-Boarding Tactics
On-boarding
Recruitment
Selection
Orientation
Induction
Training
On-Boarding and Recruitment
Be Truthful
Pay attention to the applicant
Make ntroductions , if appropriate
Lay the groundwork
After selection On- Boarding
Contact and welcome new employees
Prepare all the necessary paperwork, tools and needs
All questions answered
Regularly create meetings
Discuss opportunities for knowledge and skills creation
Off-Boarding
Recommend to family, friends
Former employees rovide referrals
Saff can return to the hotel if they want
Leadership Basics
Decision-Making
Programmatic Decisions: Often Repetitive
Unprogrammed decisions: happen sporadically, creatively and uniquely
Factors
The highest authority
Achieve the goal
Hotel improvement
Choose the most reasonable solution
Experrience
Morality
Team Decision-Making
Advantages
Lots of information and opinions
Create more creative alternatives
Higher morale
Made easier
Be aware of the problems that need to be solved
Disadvantages
Prone to conflicts
Lots of conflicting opinions
Domination of the staff with the strongest personality
Takes time,
Not applicable when a quick decision is needed
Delegation
Benefits
Let them do their important work first
Training Employees
get more work done
improve visibility
Steps
Must have an organized environment
Duties and responsibilities assigned to an employee.
Extension of duties for employees
Supervisor and employee agree on the outcome
Assigned responsibilities are communicated to others
Set up a feedback system to measure progress