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Consumer Rights Acts - Coggle Diagram
Consumer Rights Acts
Sale of Goods and Supply of Services Act 1980
Elements (goods)
As described
Merchantable quality
Match the sample shown
Fit for purpose
3 Rs
Repair
Refund
Replacement
Elements (services)
Proper care and attention
Person should be qualified
Goods used are of merchantable quality
Inertia selling
Guarantees
Consumer Protection Act 2007
Misleading descriptions
Aggressive practices
Prohibited practices
Price controls
Small claims procedure
process
Small claims registrar
Contacts both parties
Referral to district court
Award compensation to consumer
Awarding claim to consumer
Order goods to be repaired
Application (small fee)
Appeal