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Assisted Channel - Coggle Diagram
Assisted Channel
Customer Service
Order
Resubmit Order
View
Edit/ Modified
Cancel
Search
Transaction
MSISDN
Create
View old orders before creating new?
Source of Order
Automated Notification
Customer Function
Case Creation
Ticket Types
Service Request
Trouble Ticket
Service Delivery Complaint
Web/ Online Complaint
Dispute of Postpaid and Prepaid.
Fulfillment Complaint
Deposit Refund
Reissue Cheque
SR creation for threshold manual uplift. (?)
Interaction Ticket
Case
Auto Alerts (email Notifications)
Manual Cases Creation
Automatic Creation
Functions
View
Edit
Reject
Reroute
Pull/ Yank Cases
Automated Notifications to Customers
Attributes
Source
Case Category
Case Details
Status
Related Cases
Link Cases
Order Status View
Registration
Types
Prepaid
MNP
Post Paid
Change SIM
VAS (?)
MSISDN (?)
VIP Code
Adjustment Creation
Phone Care Daily
SR Creation
Change Rate Plans
Transfer Owner
Customer Profile
Check Customer Profile
Collection Follow-up - Record Customer Contact Points and View
Business Credit Check
Credit Limit
Revise
Temporary increase/ decrees
Disputed reversible(?)
Set (based on the initial plan)
New Credit System (?)
Suspensions
Reconnections
Child Accounts
Connect
Transfer Credit Balances to Parent Accounts
Account Management
Adjustment/ Waivers/ Rebates
Adjustments with and without tax
Contracts
Change CTC (?)
CTC Validation
Refund with approvals
Black List
Create
Edit
Bypass
Inquiry Screen (?)
Product Management
Age Barring (?)
CB Aging
Promise to Pay (?)
Reporting
Periodical
Customized
Billing
Write Off
GL Treatments
Payment
Rebate
Adjustment
Transaction Audit
Bulk Requests for all functions