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Lower Order Rate - Coggle Diagram
Lower Order Rate
Delivery Charge
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Company: Increase in packaging cost due to additional measures required improve safety of Customers(P0)
Collaborators: Supply shortage of raw materials and unavailability of labor leading to increase in procurement cost from Manufacturers (P2)
Company: Delivery executives demanding higher wages/salary for delivering goods due to increased health risk in pandemic(P1)
Customers: Due to loss of pay and inflation unwilling to pay higher delivery charges thus resulting in lower demand (P2)
Delivery Time
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Context: Lockdown restrictions (day-night/weekend curfews, containment zones) imposed by state government and municipal corporation disrupting delivery time(P2)
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Discount & Offers
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Collaborator: Distributors (resellers) favoring competitors due to them offering higher commission or profit sharing (P2)
Company: Lower liquidity and narrow profit margins leading to lower than average discounts offered compared to previous quarters (P0)
Customer Support
Tech Issues
User Experience
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Company: Compatibility issues with specific browser or mobile operating systems leading to webpage/app not loading completely
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Non-Tech Issues
Product Quality
Collaborators: Poor quality/damaged products delivered to Customers leading to negative reviews for Company
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