1. Turn on your hazard lights, move to a safe place and alert oncoming traffic with the warning triangle. Stay calm, don’t leave the scene. Secure the accident area and check you are ok.

1.1 Before leaving the vehicle, always put on your hi-vis vest.

1.2 Ensure that all other clients are away from the vehicle and have been moved to a safe place, as far from moving traffic as possible. Luggage should remain in the vehicle.

2. Check if any passengers for injuries

A. If there are no injuries proceed to 3

3. Contact the police or the gendarmes as soon as possible if required.

4. Contact the office/24hr line.

Categorised as GREEN.

B. Are there any injuries? Assess the injury and urgency

C. If there are injuries, report to the emergency services & Skiidy office/24hr line ASAP

1. Exchange information with the other driver(s) and complete Constant form

2. Avoid any potentially provocative discussions

3. If you are able to do so safely, take photographs of the accident site including any damage to the Skiidy van and/or any other vehicle involved.

Ask the driver to confirm whether the vehicle can continue its journey – if so, then, on

SERIOUS

MINOR

1. Ensure the driver has called the emergency services to attend to injured clients – if clients do not
   wish medical attention, ensure that the injury disclaimer is signed

2. If clients wish to have medical attention but not emergency services. Determine the injury

4. If another vehicle is to be provided, the office will keep the driver up to date as to when to expect this

provide the driver with an estimated time of arrival to reassure clients.

1. Ensure the driver has called the emergency services to attend to injured clients