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Landmark Conversation - Coggle Diagram

- - - - Doing this communication will complete your day in communication, creating a new opening for being fully and powerfully in communication the following day, and it will illuminate for you what practices you need to focus on going forward.
  - - - Notice what is in your listening
        
        Give that up and really communicate
        
        Old Paradigm
        
        Protecting
        
        Controlling
        
        Avoiding
        
        Defending
        
        Justifying
        
        Forcing an outcome
        
        Manipulating
        
        Resisting
        
        Convincing
        
        Changing
        
        Fixing
        
        Withholding communication(s)
    - - What people say
        
        Including their experience
        
        Including their commitment in the background of their speaking
        
        with nothing added
    - - Assume that people are unacknowledged
      - Begin to listen for what they want to be acknowledged for
      - Acknowledge them
      - Practice
        
        What would you want to be acknowledged for?
        
        Create that acknowledgment in your communication
        
        Really make sure that they get it.
        
        Once they've got it, ask what else would you like to be acknowledged for?
  - - - In other words, call at least one person on your lists and have a conversation that eliminates the pollution in that relationship and gets that person off your lists by giving up whatever is in your listening that keeps you from listening from nothing.
        
        Have your communication - your listening and speaking - complete whatever has been incomplete and create a new relationship with the people on your lists that you call.
    - - What is in your listening when you converse with that person, and how does listening that way give rise to, shape, and in fact dictate what you say and don't say to that person?
    - - and that there is no inherent meaning or significance in anything that has been said or is being said
        
        and giving up the old paradigm of communication
  - - - Suppressing or withholding your communication in order to avoid those hurtful experiences has had you lose touch with how profoundly committed you are to having your communication make a difference and contribute.
        
        When you give yourself fully to expressing your commitment to make a difference and contribute, you put yourself at risk.
        
        You take a chance of having what you are committed to made wrong, of being invalided, of having who you are crushed.
        
        All of that is just part of the game of making a difference.
- - - - Gets the commitment behind it, in this case, the commitment to her friend. You listen for and create this; there is no truth here. By getting the commitment, it leaves the person known and acknowledged and completes whatever had been incomplete for them about coming.
  - - - the experience and commitments underlying the content of the communication
        
        actually exist in your listening exactly as they exist for the speaker.
        
        When someone re-creates your communication, your experience is of having been fully gotten, not just listened to, or even understood.
- - - - And out of eliminating that blind spot, I now...
  - - - The new possibility for communication with that person that you have invented.
- - - - Hi. I'm calling to follow-up on the Landmark event that you attended on _. Is now a good time to speak?
        
        Yes
        
        Great, thanks for taking the time now to speak with me.
        
        First, thank you very much for your time and your interest. How was the event for you?
        
        In the event you attended, what did you see for yourself?
        
        Was there a specific area of life that you were working on or where you noticed The Landmark Forum could make a difference?
        
        What benefit or value did you see The Landmark Forum could provide?
        
        Listen for and create being authentically interested in what they are dealing with and what is important to them. Authentic interest is really a question of being curious – being curiously engaged with the person you are speaking to and what is happening over there with them.
        Listen for:
        •What are people challenged by?
        •What are they at work on? What are they out to accomplish? What is next in life?
        •What are they concerned for? What is important to them?
        •What are they dealing with? What problems do they have?
        •What are they upset by? Where are they stuck?)
        
        1 more item...
        
        “I did not see anything” or “I don’t know”
        
        I know we don’t really know each other but are you interested in looking at that with me now?
        
        2 more items...
        
        Be open and listen for how their experience was for them. While this is rare, from time to time there is an upset or complaint. If this is the case, be understanding and recreate them. Apologize and do what you need to do to resolve their issue or complaint appropriately. It may be appropriate to complete the call here.
        
        No
        
        What would be the best time/s to call you back?
    - - Thank you for your time and for sharing your experience of the event with us. If you have any questions, or are interested in the future, please feel free to contact us by phone or through our website. Our telephone number is (give phone number) or you can go to www.landmarkworldwide.com for more information.
- - - - That's great! Registration on the web is simple and easy. To start simply click "register" on the main page at landmarkworldwide.com
        
        Select "Landmark Forums" under programs
        
        Select "Australia" under country
        
        Select and search
        
        Dates
        
        Fill in your contact details
        
        Transfer & Cancellation Policy:
        
        Tuition
        
        3 more items...
        
        One of the links to read and agree to is our Transfer & Cancellation Policy. The basic policy is that the tuition for The Landmark Forum is nonrefundable and you can transfer, when you are paid in full, onetime to a later course for up to one year by paying a small transfer fee.
        
        Do you have any questions about the Transfer & Cancellation Policy?
        
        They must click the links and read Landmark’s Terms of Use and Transfer & Cancellation Policy and Privacy Policy, then click the box and then “CONTINUE.”
        
        The Course hours are: Wednesday evening from 7 to 9 pm (Launching Your Forum Evening)*, all day Friday, Saturday, and Sunday from 9 am to approximately 10 pm, and Tuesday evening from 7pm to 10:15pm.”
        
        Each session of the Forum builds on the prior session, which is why it is important that you participate in the entire course and not miss or be late to any sessions. Attending all sessions of the Forum is required for you to get the value.
        
        Is your schedule clear to attend all sessions of this Course?
        
        Customers will not see the Wednesday Launching Your Forum Evening date listed online, therefore it is important you go over it with them now. The Launching date will be listed on the schedule in their confirmation email.
    - - Thank you for your time and willingness to have this conversation. If you have any questions, or are interested in the future, please feel free to contact us by phone or through our website. Our telephone number is 02 8823 4600 or you can go to www.landmarkworldwide.com for more information or to register online.
- - - - Read out loud to a partner or to the Phone Coach or to the Registration Manager the Purpose and Promises of the Introduction Leaders Program.
        
        Select one of the three Promises that you will be standing inside of during your assisting agreement.
- - - - Say a little bit more about that
      - What is that like for you?
      - How is that impacting you in your life?
      - If that were/were not there, how would you be being?
      - Can I suggest something that is a possible missing?
      - Have them see that seeing what is missing can be exciting.
        
        If you had that present in that area of your life, what would that be like for you?
        
        What would that make available for you?
    - - Go back to the Probable Almost Certain Future
        
        have the guest get present to the impact of the probable, almost certain future in their life
        
        Say a little bit more about that
        
        What is that like for you?
        
        How is that impacting you in your life?
        
        If that were/were not there, how would you be being?
        
        Can I suggest something that is a possible missing?
    - - really be with it and have them be respected, validated and gotten just the way they are
        
        When a guest is really stopped by a circumstance outside themself, have them see that their view of their circumstances is totally valid, and the circumstances may never change. Given that, how could you be in the face of that circumstance that would make a difference for you?
        
        Listen from nothing, bring nothing to the conversation - keep it light. The intention is for you to recreate the guest, not be sympathetic with the guest. Recreation causes disappearance. Get into the guest’s world, stand in their shoes, and get what their experience is. Listen for how it is for the guest; get their world.
        
        If that were/were not there, how would you be being?
        
        “If you had that present in that area of your life, what would that be like for you? What would that make available for you?
- - - - If they are present to possibility:
        
        Go straight to “If you had that present in that area of your life, what would that be like for you? What would that make available for you?”
      - If they are not present to possibility:
        
        Ask them to work with you for a few minutes.
        
        Go back to the area and the probable/almost certain future, “who have you already been being?” (if you remember it from the last section you can review it or ask them to repeat it; otherwise, have them say it).
        
        Listen for are they present to the impact?
        
        Sometimes, they get present to the impact in reviewing their probable/almost certain future.
        
        When you hear, that they are present to the impact, stop, and ask:
        
        3 more items...
        
        If they are not present to the impact, go to the following three bullets from the format
        
        Say a little bit more about that
        
        What is that like for you?
        
        How is that impacting you in your life?
- - - - Yes
        
        “Great, let's get you started on that. Click on the chat, and click the link in the chat. It will bring you to a landing page. Choose the city where you want to participate, then choose a date. Then just follow the instructions filling in your information.”
      - Yes, But
        
        If they say something that leads you to believe that they would like to register,
        but something is stopping them, Get clear on what THEY are committed to:
        
        “So, it sounds like you’re committed to do The Landmark Forum but you’re not
        sure how to work out the...(time, money, etc.). Is that accurate?”
        
        “OK, I got that about (not knowing what you could get, the money, schedule, etc.), would you like to have a conversation and we can brainstorm on (what’s possible for you / how to have that all work)?”
        
        If they say yes:
        
        “Great, first let's just look at what you want to use The Landmark Forum for?” Or “What do you want to get out of The Landmark Forum?”
        
        Interact with what’s out here, standing for them to fulfill what they want to accomplish out of the Forum.
        
        (Note: Often what’s stopping them is what they want to get out of it.) Once the possibility available out of their doing the Forum is alive and present, ask:
        
        Are you now ready to register? / Given what you want, what is it going to take for you to deal with the (money, date, babysitting, etc.) right now so that you can actually fulfill it?
        
        “What is your vision for
        [Name]? Why did you want them to do the Forum?”
      - No
        
        “Thank you for being here. If you need anything please ask.”
- - - - Along the way, you'll marvel at how hard you laugh, how deeply you connect with people, how much you've grown, and how different the world looks after your adventure.
- - - - Who are the graduates for you?
      - Who are the guests for you?
      - Who are you for the graduates?
      - Who are you for the guests?