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Topic 9 Communication - Coggle Diagram
Topic 9 Communication
Communication process
Step1: Source message
Step 2: Encoding
Step 3: Channel
Step 4: Decoding
Step 5: Receiver
Step 6: Feedback
Barriers
Information overload
Filtering
Jargon
Emotions
Silence
Culture
Overcome barriers
Feedback
Simplify language
Listen actively
Constrain Emotions
Nonverbal cues
Function of communication
control
motivation
emotional expression
information
Direction Flow Communication
Downward communication
upward communication
lateral communication
Diagonal communication
Become good communicator
Persuasion skills
Speaking skills
Writing skills
Reading skills
Modes of Communication
Oral Communication
Written Communication
Nonverbal Communication
Body language
Intonation
Communication Networks
Chain Network
Wheel Network
All Channel
Communication
Interpersonal: communicate between 2 or more people
Organizational: patterns, network, and systems communication in organisation
Formal Vs Informal
Formal:takes place within prescribed organizational work arrangements
Informal: not defined by the organization’s structural hierarchy