RO MOD 1 lesson 2 part 2: Managing Navy Cash in the Retail Operation
Navy Cash Introduction
Preventative Maintenance
Card Access Device (CAD)
IPA 280 Point of Sale Device (POS)
the way you accept payment in S3
Contact NEXCOM, Fleet Assist Team or Navy Cash Team(1st choice) if
Problems with Navy Cash Equipment
Operations if the ship cannot resolve
A new ROM 3 terminal has been installed
DISBO has the lead for Navy Cash
IPA-280s are still used on most platforms
Sales Officer(ROM lead)
Refunds
Vending end of month
CAD Maintenance
View/Print Reports
All IPA 280 users are required to be enrolled in Navy Cash and have a unique 4-digit number within Disbursing Application
DISBO will assign the operator ID number and cannot be shared
Operator ID numbers are not reusable
Located in various vending machines
Slot for card insertion
Can function online or offline
Offline: will be full in about 741 transactions
Troubleshooting Errors
If CAD will not read (good) cards
If transaction errors are displayed and CAD does not logon
Clean the card reader
Clean Secure Access Module(SAM)
Replace SAM
The CAD uses a SAM (chip) to interact with the
chip on the Navy Cash card.
Turn vending machine power off/on. Cleared the error
Clean SAM
Change SAM
If the previous items do not work, change out CAD
Queue has transactions that are not downloading
Check online status. Ensure the LAN is up and the routers have power.
Check cables from CAD to router
If CAD displays “OUT OF STOCK” but there is stock in machine
Power on/off vending machine
Clean SAM. Change SAM
Check the Multi-Drop Box (MDB) for connection between the CAD and vending machine
If the previous items do not work, change out CAD
Perform sales and refund transactions at or in merchant locations, Disbursing Office, and with foreign vendors
2 modes of operation
Proxy
Normal
POS is connected to a computer on the LAN (i.e. Disbursing or Ship’s Store Register) and communicates with the NC Server via the DDE (Dynamic Data Exchange) Proxy application
POS is not connected to a computer, it is then operating either
online
offline
POS plugged into ship’s LAN drop and power supply
̶̶ Battery powered (Has two batteries)
̶ Battery Pack is good for a day (10-12 hours) of normal use
̶ Imbedded battery runs the “Real time Clock” and also a backup RAM
Clean card readers to the IPA 280’s and CADs with card reader cleaners. Weekly
Blow out accumulated dust inside the CAD monthly
The ship (DISBO) must initiate a Service Call request 60-90 days prior to deployment
Post deployment scheduled after stand-down is complete