RO MOD 1 lesson 2 part 2: Managing Navy Cash in the Retail Operation

Navy Cash Introduction

Preventative Maintenance

Card Access Device (CAD)

IPA 280 Point of Sale Device (POS)

the way you accept payment in S3

Contact NEXCOM, Fleet Assist Team or Navy Cash Team(1st choice) if

Problems with Navy Cash Equipment

Operations if the ship cannot resolve

A new ROM 3 terminal has been installed

DISBO has the lead for Navy Cash

IPA-280s are still used on most platforms

Sales Officer(ROM lead)

Refunds

Vending end of month

CAD Maintenance

View/Print Reports

All IPA 280 users are required to be enrolled in Navy Cash and have a unique 4-digit number within Disbursing Application

DISBO will assign the operator ID number and cannot be shared

Operator ID numbers are not reusable

Located in various vending machines

Slot for card insertion

Can function online or offline

Offline: will be full in about 741 transactions

Troubleshooting Errors

If CAD will not read (good) cards

If transaction errors are displayed and CAD does not logon

Clean the card reader

Clean Secure Access Module(SAM)

Replace SAM

The CAD uses a SAM (chip) to interact with the
chip on the Navy Cash card.

Turn vending machine power off/on. Cleared the error

Clean SAM

Change SAM

If the previous items do not work, change out CAD

Queue has transactions that are not downloading

Check online status. Ensure the LAN is up and the routers have power.

Check cables from CAD to router

If CAD displays “OUT OF STOCK” but there is stock in machine

Power on/off vending machine

Clean SAM. Change SAM

Check the Multi-Drop Box (MDB) for connection between the CAD and vending machine

If the previous items do not work, change out CAD

Perform sales and refund transactions at or in merchant locations, Disbursing Office, and with foreign vendors

2 modes of operation

Proxy

Normal

POS is connected to a computer on the LAN (i.e. Disbursing or Ship’s Store Register) and communicates with the NC Server via the DDE (Dynamic Data Exchange) Proxy application

POS is not connected to a computer, it is then operating either

online

offline

POS plugged into ship’s LAN drop and power supply

̶̶ Battery powered (Has two batteries)

̶ Battery Pack is good for a day (10-12 hours) of normal use

̶ Imbedded battery runs the “Real time Clock” and also a backup RAM

Clean card readers to the IPA 280’s and CADs with card reader cleaners. Weekly

Blow out accumulated dust inside the CAD monthly

The ship (DISBO) must initiate a Service Call request 60-90 days prior to deployment
Post deployment scheduled after stand-down is complete