Decision Behavior, Analysis and Support
(pp. 3-25)
Strategy Pyramid
p 3
Strategic Decisions
Tactical Decisions
Operational Decisions
Instinctive Decisions
(Simon, 1960)
Structured decision making
Unstructured decision making
"The longer the time span of discretion
the more unstructured and strategic the decision is likely to be"
(French, 2009, p 5)
Cynefin Model
(Snowden, 2002)
(Jacques, 1989)
Corporate strategic domain
General domain
Operational domain
Hands-on work domain
Clear
Complicated
Complex
Chaotic
Rationalistic Decision-making
Evolutionary Decision-making
Players in a decision
The Decision Makers (DM's)
Other stakeholders
Experts
Analysits
Contexts for decision making
Individual
Group
Organisation
Societal