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Dealing with complaints and apologizing - Coggle Diagram
Dealing with complaints and apologizing
Apologizing
I'm (very) sorry about...
I'm sorry to hear that
I'll make sure that gets sorted out.
I'll make sure it doesn't happen again.
Solving the problem / promising action
I'll get on to that problem immediately
You should have it...
straight away
first thing tomorrow morning
by... at the latest
This is what I'm going to do.
I'll look into the matter
Leave it with me.
I'll take care of it right away
Complaining
I'm afraid ...
Unfortunately it seems (that...)
There appears to be a small problem
I'm (just) not satisfied with...
Explaining
There appears to be a mistake
It must be due to...
This isn't what has been negociated with/by our purchasing dpt.
Talking about possibilities
Would you....
accept to (do something)
be ready to...
be ok if we...
Getting more info
What is the nature of the problem?
Can you tell me what the problem is?
What sort of problem do you have?
Could you be a little more specific?