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Cultural Intelligence - Coggle Diagram

- - - - Curiosity
        Awe: sense of 'wow'
        Respect: acceptance and approval
        Engagement: with awe and respect, engagement will follow
        
        Start by being curious about people behind the objects around me
        have curiosity conversations
      - Confidence or self-efficacy - how to improve?
        
        Engage in direct inter-cultural experiences
        
        Observe how others do it
  - - - Objective vs Subjective Culture
        
        Objective: what can be seen immediately:
        Systems - economic, political, legal, religious, marriage and family, social, language, education
        others: technology, arts and crafts
        
        Subjective:
        High vs Low Context
        Individualism vs Collectivism
        Power Distance
        Uncertainty Avoidance
        Competitiveness
        Emotional Expressiveness
        Monochronocity vs Polychronocity
        Short-term vs long term orientation
        Doing vs Being
  - - - Kinesics (body movements)
        why? faux pax - cultural mis-steps
        
        Posture:
        the way we sit, stand
        Expansive vs constrictive
        
        Gestures - co-speech illustrators & emblems (specific meanings)
        Speech illustrators - extent of use, gesture space (above shoulder or below), but some gestures can have multiple meanings
        
        Facial Movement: quantity and types - Circumplex Model - activated/deactivated, positive/negative
        Eye Contact
        
        Developing kinesics:
        
        Detect
        
        Regulate
      - Proxemics (Place):
        
        Emotions and Place:
        Ceiling Height
        Lighting
        Colour
        
        how close we stand to another
        Interpersonal distances - Intimate, Personal Social, Public
        within each there is a range of close to far
        Asians prefer greater compared to Southern Europeans, Arabs, South Americans, Middle Eastern/Latin cultures prefer smaller distances than Northern Americans/Northern Europeans
        Haptics (physical contact): Southern European, Latin Americans, Middle Eastern more contact oriented
        
        Detect and Regulate
        Own and others' invisible bubbles
        adjust to convey the right message - e.g. if you have a large bubble and someone comes too close - notice and stay with that discomfort, or find a polite way to increase distance e.g. use an object, or walk side by side to create space
      - Chronemics (time)
        
        Clock time vs event time:
        Clock time preference: value efficiency
        Event time preference: value relationships more
        
        Past, present, future
        Past orientation: spend time thinking about what they should have done differently
        Present orientation: do things spontaneously, go with the flow, don't focus too much about past or future
        Future orientation: tend to plan ahead and habit of listing things to do
        
        Mono or polychronicity
        Mono - preference to start and complete one task at a time. view time as linear, avoid interruptions
        Poly - combine several activities at one time, view time holistically, will switch from one to another whenever they have an idea, or feel stuck in one project, will complete work in the end but slower
        
        Pace of Life
    - - Making requests/demands
        
        Turning down a request
        
        Receiving compliments
        
        Giving negative feedback
        
        Direct vs indirect
        In making requests,
        the sweet spot
        would be to suggest/frame as questions and
        not demand
        Productive adaptation
        
        In giving feedback, may not be effective to use the sandwich approach
        Student feedback: explain what is expected in feedback, and what to do with feedback
    - - Impression montoring:
        Impression oblivion ......subconscious scanning....Impression awareness (optimal)...impression focus
    - - Vocalization: pronounce accurately be understood
        
        Vocal Range - Power, Pace, Pause, Pitch
        
        Tone: Activated - Positive (Angry, Contemptuous/Happy, Surprised),
        De-activated - Negative (Sad, Depressed/Calm, Contented)