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Caring for the diverse population & empathetic care - Coggle Diagram
Caring for the diverse population
& empathetic care
6Cs: care, compassion, competence,
communication, courage, commitment
Empathy:
predominantly cognitive attribute (rather than emotional), involving understanding (rather than feeling) experiences, concerns & perspectives of pt combined w the capacity to communicate understanding while relating w them
act of correctly acknowledging emotional state of another wout experiencing the state oneself
creates more caring environment & increases humanism in care
Empathetic care
ability to understanding & share feelings of others
capacity to put one's self in another's shoe to share their emotions & feelings
recognition & validation of pt's fear, anxiety, pain & worry, while maintaining awareness of its diff from one own state
creates more caring environment & increase humanism in care
Definition
Reactive responses
Sympathy: emotional response to suffering of another, realising & understanding unfortunate event that happened to another & imagining that pain
Compassion: desire to alleviate suffering of another
Skill that can be learned & developed
Empathy: combined intellectual perspective w emotional understanding
Empathy in healthcare
build trust btw pt & care provider
better pt outcomes
improved pt compliance
improved pt satisfaction
better communications
E: eye contact
M: muscles of facial expression
P: posture (body language)
A: affect (build emotional connection)
T: tone of voice
H: hearing whole pt (understanding pt symptom, feedback, etc)
Y: your response
Elderly
Frailty
incidence & prevalence associated w age & multimorbidity (presence of multiple diseases or condition)
increasing severity of frailty associated w increased risk of hospitalisation, length of stay, future home admission & mortality
Pt care
acknowledge pt dignity, physical & emotional wellbeing
establish lvl of support pt requires
eg. self feeding, dressing, personal hygiene including toileting, functional mobility
Considerations
self intro, show concern, have convo- build connection
seek understanding, communicate w caregiver
reassurance, check for concerns/ qns
positioning for safety & comfort
need for manual handling techniques
environment (eg. lighting, temp, noise, trip hazards, walking distance)
hearing & sight loss
hand hygiene & infection control
Dementia
Pt care
pt associated w spectrum of diverse symptoms eg. agitation, restlessness, hallucination, anxiety
patience, emphatic & +ve response
Considerations
self intro, show concern
speak directly to pt & maintain eye contact, use short simple sentences
repeat sentences using same words to avoid confusion
observe verbal & nonverbal cue & give pt time to respond
approach pt calmly & gently
communicate & work collaboratively w pt & caregiver
environment (eg. clear pictorial signage, remove excess stimuli)
Paediatrics
Pt care
encourage active involvement in decisions about pt heath, care & choice (if pt is of appropriate age & competent to understand)
greater interaction w fam involved in planning & improvement of services
Considerations
Babies
effective communication w parents & carers
appropriate immobilisation when necessary
imaging after feeds when baby is sleeping
distraction techniques (eg. rattles, bight objects)
Young children
win confidence of small children & have them cooperate w examination
immobilisation when necessary
capture curiosity
child friendly terms
distraction techniques (eg. roleplay, music)
create anxiety free environment