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Front Office Department, Housekeeping Department, - Coggle Diagram
Front Office Department
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Reservations Employee
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Making different audits, records & files
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Night Auditor Employee
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Processing invoices, balancing cash drawer & loging reciepts, keeping accurate financial records
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Wellness
Supervisor
Ensures that all dealings with guests at the spa and health club area meet or exceed the hotel operating standards.
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Making different audits, records & files
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Wellness ground staff
Explains how all wellness related stuff works, and answers questions of guests
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Supervisor roll
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Educate staff on cleanliness, tidiness & hygiene standards
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Front office cashier
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Handles cash, cheques, credit cards & direct billing requests
Processing invoices, balancing cash drawer & loging reciepts, keeping accurate financial records
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Housekeeping Department
Floor/Rooms (Outsourced)
Supervisor
Document areas cleaned by the attendants & report any issues (room damage or maintenance requests) to the front office
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Attendent
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Keeping rooms clean, tidy, stocked & ready for guests
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Housekeeping Manager
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Educate staff on cleanliness, tidiness & hygiene standards
Storeroom
Supervisor
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Perform inspection on deliveries to confirm quality, cleanliness, & freshness
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Public area
Supervisor
Document areas cleaned by the attendants & report any issues (room damage or maintenance requests) to the front office
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Horticulture
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Gardener
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Maintaning landscaped areas, lawns & gardens clean and aesthetically beautiful
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