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Operations - Coggle Diagram
Operations
Maintenance
Patching
Service Packs
Helpdesk solution
1st line and 2nd line?
What type of support?
How to's?
Bug fixing?
Applications
DevOps
Infrastructure
Store Support
Security Monitoring
SLA's and OLA's
Performance Monitoring
Third Party Solutions Management
What's out of scope?
SLA Performance Reporting
Effective Incident Management
RCA Reporting
& Service Improvement
Departments/functions
Key contacts