Considering relationships

Having a strong relationship with academic libraries

Understanding customer needs

Making customers' lives more efficient

Welcoming feedback from libraries

Maintaining good relationships with suppliers

Suppliers' practices being old-fashioned

Watching the needs of libraries evolving

Having a background in education (suppliers)

Having a willingness from libraries to suggest fixes

Negotiating with suppliers

Reporting issues to suppliers

Metadata being a big part of discussions

Resolving licencing issues

Looking at it as a partnership

Whether they want AACR2/RDA/BIBFRAME/Linked Data

They are the ones paying for the service

Having meetings with representatives

Getting to know contacts at suppliers

Interacting with suppliers regarding licencing

Making sure libraries know what they already own

Knowing there is room for improvement

Sending a tick box form to libraries for what they want/don't want

Libraries wanting to be able to send example templates of records

Relying heavily on email

Viewing this as a bit clunky

Wanting a more concise and systematic workflow

Cataloguers having to walkthrough records with libraries to get feedback

Viewing this as a little too manual

Changes around integration

Knowing what the market wants and changing products accordingly

Changes to metadata requirements

Wanting to understand their needs and any pain points

Needing to listen to customers in order to make money and survive

Wanting to use knowledge of education sector

Understanding libraries better

Being in and around universities

Giving suppliers the answer to fix things in their database

Asking for improvements in metadata

Asking for specific fields to be filled

Showing suppliers the NAG report and standards

Suggesting they are paid less if they don't meet a certain standard

Not being able to go elsewhere

Every aspect of the supply should be considered including metadata

Easy to do

Deciding whether to bother

Picking the right moment

Reporting that certain fields had been striped out of records (505s and 520s)

Discussing requirements with customers

Product management listening to libraries and trying to find a solution

Metadata errors being raised at discussion groups

Libraries working with Jisc around NBK and Plan M

Pushing for a more open data ecosystem

Keeping good connections nationally

Influencing what goes into tenders