Considering relationships
Having a strong relationship with academic libraries
Understanding customer needs
Making customers' lives more efficient
Welcoming feedback from libraries
Maintaining good relationships with suppliers
Suppliers' practices being old-fashioned
Watching the needs of libraries evolving
Having a background in education (suppliers)
Having a willingness from libraries to suggest fixes
Negotiating with suppliers
Reporting issues to suppliers
Metadata being a big part of discussions
Resolving licencing issues
Looking at it as a partnership
Whether they want AACR2/RDA/BIBFRAME/Linked Data
They are the ones paying for the service
Having meetings with representatives
Getting to know contacts at suppliers
Interacting with suppliers regarding licencing
Making sure libraries know what they already own
Knowing there is room for improvement
Sending a tick box form to libraries for what they want/don't want
Libraries wanting to be able to send example templates of records
Relying heavily on email
Viewing this as a bit clunky
Wanting a more concise and systematic workflow
Cataloguers having to walkthrough records with libraries to get feedback
Viewing this as a little too manual
Changes around integration
Knowing what the market wants and changing products accordingly
Changes to metadata requirements
Wanting to understand their needs and any pain points
Needing to listen to customers in order to make money and survive
Wanting to use knowledge of education sector
Understanding libraries better
Being in and around universities
Giving suppliers the answer to fix things in their database
Asking for improvements in metadata
Asking for specific fields to be filled
Showing suppliers the NAG report and standards
Suggesting they are paid less if they don't meet a certain standard
Not being able to go elsewhere
Every aspect of the supply should be considered including metadata
Easy to do
Deciding whether to bother
Picking the right moment
Reporting that certain fields had been striped out of records (505s and 520s)
Discussing requirements with customers
Product management listening to libraries and trying to find a solution
Metadata errors being raised at discussion groups
Libraries working with Jisc around NBK and Plan M
Pushing for a more open data ecosystem
Keeping good connections nationally
Influencing what goes into tenders