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The positive and negative socio-economic impacts of Covid-19 on the…
The positive and negative socio-economic impacts of Covid-19 on the tourism sector in Austria
personal experiances
regulations
change to home-office
short-work
future thinking
government
lockdown announcement
communication
provided subsidies
criteria fulfilment
communication
Company
Crisis management plan (CMP)
no CMP
P1 & P2 implemented a CMP
P3 Decision making per situation
P4 reorganised there CMT
existing CMP
adapted CMP after Lockdown
not adopted managing per situation
Communication
employees
fluctuation
motivation
Over all good communication
P1 felt like there are some employees lost
P3 Employees understand decisions
management level
internal
external
experiences
positive
new implemented offers
negative
marketing
sustainability
customer/guest change
P1 focus on austria
P2 younger wellthy clients
P3 No real change
P4 more regional visitors