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Organizational Behavior, CHAPTER 5: ORGANIZATIONAL JUSTICE, Income,…

- - - - women
        
        1) Are more sensitive to nonverbal cues,
        
        eg: when watching a movie, women can guess what had happened by seeing the actor's face
        
        2) Tend use rapport talk,
        
        communication style that promotes social affiliation and emotional connection.
        
        Means that women use language to enhance relationship and social connection.
        
        3) Coversation based on bonding events,
        
        means that the way women talk is to bring people emotionally close together.
        
        4) Tend to give advices in indirect and reluctant way,
        
        women dont say what exactly they want and expect for the guys to get the hint.
        
        eg: say no when it's actually yes.
    - - 1) Are less sensitive to nonverbal cues,
        
        means that man tend not to understand facial gesture or discreet action
      - 2) Tend use report talk,
        
        in with the communication style that's only focusing to deliver or exchanging info without or with less emotion involved.
      - 3) Conversation based on negotiations of status,
        
        men tend to perceive negotiating as an activity through which they signal their masculinity and pursue social status.
      - 4) Tend to give advices in quick and direct way,
        
        men tend to just do things without thinking too much about it.
        
        eg: they just ask their wife to plan everything when going to a vacation and tell him the amount that he should shoulder.
- - - - Verbal communication
        
        1) Helps to clarify the misunderstanding
        
        eg: if someone misinterpret our nonverbal cue, we can explain to them verbally.
        
        2) To correct something wrong and be the tool of persuasion.
        
        eg: when someone said something wrong, when can correct them verbally
      - Nonverbal communication
        
        1) Can be used to make a move for someone's shy.
        
        eg: eye contact of two different person across the crowded room
        
        2) Can reinforce or substitute our verbal skill.
        
        eg: instead of talking about respecting them, we can show the sign of respect by bowing
  - - - 1) Language
        
        often being misunderstood
        
        the other party seems to not know the language very well and the lack of vocabulary
        
        the accent of the speaker
      - 2) Voice Intonation
        
        how loud and fast a person can talk
        
        eg: how melaka elderly speaks oftenly being misunderstood as they are angry while actually it's their way of talking
      - 3) Silence and conversational overlaps
        
        Different in some cultures
        
        Some culture takes silence as respect at it indicates that the other person is paying attention, eg: Japan, etc
        
        Some culture takes silence as disagreement or lack of communication eg: USA, etc
        
        Important to know about them as we dont misunderstood them
- - - - Person against whom we compare our ratio.
      - Not easily identifiable.
      - Examples: an admnistrator will compare their input and output ratio with another administrator or within the same level of organisation.
- - - - Less turnover, Consistent service
      - Customer's Perceived Value
      - Satisfied employees
      - Satisfied customers, Customer referrals
      - Good company practice
      - Higher revenue, growth, and profits