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Goals for New Year - Coggle Diagram
Goals for New Year
CHI
75-85%
First impressions!
Set agenda!
Future proof!
Explain as you go! (be understandable)!
Being HUMAN!
Genuine!
Perspective & empathy
Smile while you speak!
Rapport/convo/chit-chat!
Friendly!
Right place, right time
Sticking to schedule
1 person lunches
Communication
Relaying
Covering each other
2 people off MAX at any one time!
Lunches apart of schedule (TRIAL)
Aged complaints
OS feedback
Morgan project - trends and feedback
BDD Jan
Process feedback - Paul T
+20 days buddy check!
Diary reminder when open complaint to check 6 weeks!
Universal agent
More training via training squad
Update skills matrix/reflection
Taking calls on other lines - AK, PPM
Self-lead learning (121s)
Task Management
Held bills
Intercoms
Focal work