Three Skills Approach by Katz. 1. Technical -knowledge & proficiency in specific work or activity. Important at lower levels.
- Human - knowledge about and able to work with people. aware of own perspective and others' perspective at same time. Cooperates, and promotes atmosphere of trust. Important at all levels.
- Conceptual - do mental work of shaping meaning of organization policy and issues. Works well with abstraction and hypothetical notions. Vision and strategic plan. Most important at top levels