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Profit haven't increase for Evanston Hospital - Coggle Diagram
Profit haven't increase for Evanston Hospital
1.Revenue had a steady decline of 7%(last 6 quarters)
Why did revenue decline?
customers are not turning like before & operating cost increased
Why did customer not turning like before?
Because drop in CMS rating
Why there is drop in CMS rating
Low scoring in Readmission i.e. 20%
Low scoring in patient Experience(6%)
Safety measures are very low(6%)
Solution to improve the rating
Review on readmission process
Improvement in overall patients experience
1 more item...
Reassessment of Cardiac and Orthopedic division
Cost increased to maintain the Equipment & Staff
Why did cost increase?
Hospital management invest in new equipment's to attract more customer
Why did management invest in equipment's to attract customers
Management was unaware of which service was affecting its rating
Number of customer & insurance companies had declined by 5% every year (last 5 years)
Why did decline in customer and insurance?
No of customer opting for Pvt health care has increased