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CHAPTER 4 WORKPLACE ATTITUDE - Coggle Diagram
CHAPTER 4 WORKPLACE ATTITUDE
Attitude
represent the cluster of belief, assessed feelings and behavioral intentions towards a person/object/event
Components of Attitude
Cognitive (thinking) :star: the person's perception/opinions/belief
Affective ( feeling) :star: associated with feeling a certain way about group/person/situation
Behavioral (behaving) :star: tendency a person to act in certain way to someone or something
Workplace Emotion
physiological, behavioral and psychological episode experienced towards an object, person or event that create a state of readiness
types of emotions
generates evaluations in range of positive and negative emotions
generates a level of motivational force in rage of high or low level.
Cognitive Dissonance
psychological tension that occurs when people perceive an inconsistency between their belief, feelings and behavior
how to reduce :<3:
changing behavior
changing beliefs and feelings
Emotional Dissonance
a conflict between a person's required and true emotions
ways to minimize
deep acting- changing true emotions to match the required emotions
surface acting - pretending/modify to show the required emotions but continuing to hold different internal feelings
Job Satisfaction
a person's evaluation of his or her job and work content
EVLN model ; response to dissatisfaction
EXIT - leaving situation due to unfair/conflict management
VOICE - attempt to change the situation
LOYALTY - patiently waiting for the situation to improve
NEGLECT - reducing work efforts/ paying less attention to quality / increase absenteeism
Job satisfaction and performance
satisfaction and performance only related under certain conditions. Job performance affects satisfaction only when rewarded.
job satisfaction and customers
job satisfaction increases customer satisfaction and profitability - it affects mood leading to positive behavior towards customers
Organizational Commitment
types of organizational commitment
Affective Commitment- a person's feeling of loyalty to their work place
Continuance Commitment - belief that staying in the organization serve your personal interest
Normative Commitment- obligation and responsibility of the employees
Building Organizational Commitment
justice & support -apply humanitarian value
shared value- motivates people to stay by believe their value are congruent with organization
trust - positive expectation one person towards another person
Organizational comprehension - how well employees know the organization background and history
employees involvement- involvement demonstrate trust of employer to employee