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Unit 20 - Coggle Diagram
Unit 20
Helpdesk software features and functions
Real time support
Remote access
Fast response times
Direct communication to professionals
Send system diagnostics
Review system for feedback
FAQ section to help people
Discussion forums
ability to help multiple people at a time
Access from multiple devices online
Database backgroound
ticketing system
Procedures
antivirus scans
Firewall configuration
access control
license management
management of software
managing security patches and updates
centralised software rollout and updates
Policies
Acceptable Email use policy
Password policy
Acceptable internet use policy
Group Email policy
Networking
IP
TCP
What is networking?
Helpdesk Software
Liveagent
Freshdesk
Spiceworks
Tools
Wireshark
System Information
Auditing
Lansweeper
Spiceworks
Upgrading
Hardware
Software
New version
Update antivirus
Driver
Patching
Old PCs
Powershell
Cmdlets
Storage Management
Defragmentation
Wampserver
Kernel
Procurement
Staff training
Backups