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CLASSWORK 4G JANUARY - Coggle Diagram
CLASSWORK 4G JANUARY
LESSICO EMAIL
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-
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Frasi per email
OPENING:
- DEAR/KIND MR/MRS/MISS/MS
- I AM PLEASED TO INFORM YOU THAT...
- I AM WRITING TO ENQUIRE ABOUT...
- I AM WRITING ON BEHALF OF...
CLOSING
- FEEL FREE TO CONTACT US FOR ANY INFORMATION
- I LOOK FORWARD TO HEARING FROM YOU.
- I LOOK FORWARD TO YOUR REPLY
- THANK YOU IN ADVANCE
- BEST REGARDS
- KIND REGARDS
- SINCERELY
BODY OF THE EMAIL
- Make suggestions
- Make requests
- Make complaints > Complain
- Thank
- Apologize
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REASON FOR + verbo in -ING (es: SENDING, WRITING...)
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LESSICO TELEFONICO
ANSWERING
- Hello
- Could I speak to...?
- I would like to speak to...
- Who's speaking?
- I'm sorry, I can't understand. Could you repeat please?
- How do you spell that?
PUT SOMEONE ON HOLD
- Hold on a minute
- Hold the line, please
INTRODUCING YOURSELF
- Hello, this is... from...
ENDING A CALL
- I'll talk to you later
- I'll see you later
- I will put you through to Maria
- I'm afraid Mr... isn't in at the moment
- Would you like to leave a message?
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verbi + BACK
Ess: SEND BACK, CALL BACK, BUILD BACK...