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MBNQA - Coggle Diagram
MBNQA
Leadership
How upper management leads the organization, and how the organization leads within the community.
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Customers
How the organization builds and maintains strong, lasting relationships with customers.
Measurement, analysis, and knowledge management
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Operations
How the organization designs, manages, and improves key processes.
Results
How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors
Six sigma
Six Sigma is a method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation helps lead to defect reduction and improvement in profits, employee morale, and quality of products or services.