Please enable JavaScript.
Coggle requires JavaScript to display documents.
Investigate common IT system management and support tools - Coggle Diagram
Investigate common IT system
management and support tools
A.P1
Explain the activities involved in IT system management and support.
managing users
Passwords
Account permissions
creating accounts
Procedures
configuring systems to support users and applications and secure the system
providing technical support to users
managing users, e.g. creating accounts, allocating passwords and setting access levels
monitoring of usage and identification of misuse
fault-finding, use of fault recording database, updating solutions to faults
setting up and running backup and restore procedures
drive management:
imaging
drive mapping
network management, protocol and IP (internet protocol) address management.
security procedures:
antivirus scans
firewall configuration
firewall configuration
access control
configuring security policies
managing security patches and updates
management of software
centralised software rollout and updates
license management
A.P2
Explain the tools and systems that can be used to assist with IT system management and support activities.
Powershell
Automation
System diagnoses
WAMP
Spiceworks
Helpdesk
A.M1
Justify the use of activities and tools to
manage and support an IT system.
Spiceworks
Knowledge
High priority issues
Training
Forums/Discussion threads
Communication
Teamwork
Escalate issue
Redirect issue
Reaction Time
Business hours phone calls
24/7 email
Network connection required
Powershell
Reaction Time
Monthly Check-ups
No network connect required
Accessible on any windows computer
Knowledge
Training
Required knowledge for the position
WAMP
A.D1
Evaluate the different activities and tools
used to manage and support an IT system,
reflecting on their impact on the security,
usability and performance of the system.
WAMP
Cons
Pros
Free
Powershell
Cons
Needs experience to be used efficiently
Not user friendly
Could automate a macro to damage a system
Pros
Can check certificates
Audit log
System information
Auditing
Automated Setups
Corporate computer setups
Free
Spiceworks
Pros
Group work
priority rating
Forums
Free
Cons
Cluttered UI
Admins can remove permissions from other admins
Rogue Employee Vulnerability