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Capability & Experience - Coggle Diagram
Capability & Experienc
e
Services Manningham
Centralised First Response
All contact channels responses
Cloud telephone system
Customer request & complaint management
Quality Assurance
Technology Enablement
IT Service Mangement
Support
Tech project delivery
Security
SaaS preference
Vendor management
Business Improvement
Public value driven
Customer experience design driving projects
Innovation
Continually review services
Communications
Personalisation / Choice
Fast
Digital channel management
Consumer lead
Data
Customer
Our People
Governance
Enablement and Analytics
Community Engagement
Our People
Digital employee experience
Change management
Talent Development and succession
IR
Health and Wellbeing