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Somerset Improvement Plan - Coggle Diagram
Somerset Improvement Plan
Client
Improved customer experience
Carbon footprint
Reduced queuing
Project 8. Remote Management
This links to management structure project 3 & 4
Move to remote management model
Site status
Analytics
Data
Timely & accurate
Control
CCTV
Strong communicators
Project 7. Compliance
Regulatory
CoTC
Environment Agency
HR
Changing T&Cs
SHQ
SSoW
Fit for purpose
Assign SHQ Coach
Project 5. Telematics
CCTV
Increased duty
Additional usage reduces life of machine
Project 1. Improving Pay Loads
JIT haulage
Demand reduced by 40%
Improved compaction
Average weights increased from 30% to 150%
Training
Priority 1
Will need SHQ input and sign off
Understand risks
Safety upgrades?
Communication
Internal
Client
I&C
identify sites compaction needs improving
Big bang for remaining sites
Control measures in place
CCTV installed
Contel
Monitor performance
Incentivisation scheme
Two-way radios
Project 3 & 4. Structure & Staffing
Retention
Competitive behaviour
Training & development
Less staff, higher OTE
Profiles to suit demand
Incentivised
Payloads
% Recycling
No agency
Management structure
7 day cover
Succession planning
4 On 4 Off
Reslience
HRBP Laura Richardson
Project 2. Improved Recycling
Improved capture
Every 1% increase adds £30k revenue
Project 6. Capturing Data & Reporting
PQIA
Finance
Commodity sales
Site metrics
Contract metrics
Timescales
Incentives
JIT haulage
Recycling
Payload improvement
Communication Plan
What do we want to achieve
How do we intend to achieve
When does it start
What does it mean to me
Why change
Outstanding Issues
Supervisor down
Recruitment in process
Andy Dutton to support
Potential internal applicant
IT not working
Admin risk
Fixed term contract
give permanent contract
Lucy to support
Get offer to Lana ASAP
HR to support - Laura Richardson
TEAMS access still not working
KB to support via IT
Sharepoint
Make sure everyone has access
Monthly invoicing
Need breakdown of each invoice
Set up KPI's to meet SLA
KB to set up call to map process, agree actions and timelines
BM recruitment
Andy Dutton to support
Mark Harris to support